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VOLUME 03 ISSUE 04 APR 2020
Published: 2020-04-04
Paper Type:Research
Paper Title:Democratic Republic of Congo and Crisis of Leadership (2016-2018)
Author:1 Jibrin Ubale Yahaya, 2 Musa Mohammed Bello
About Author: 1 Department of Political Science, Nasarawa State University, Keffi
2 Institute of Governance and Development Studies, Nasarawa State University, Keffi
Corresponding Author: Jibrin Ubale Yahaya Department of Political Science, Nasarawa State University, Keffi
Page No:50-60
Article Info

Democratic Republic of the Congo (DRC) has experience some leadership crisis since the time it gains its independence in 1960, the country’s leadership has been lacking three attributes of the utmost importance to the attaining of development which has temper with a real vision for the DRC’s future, which includes lack of competence and inability to execute the vision, and the character needed to ensure the realization of the vision with sound judgment, integrity, and equity. The paper has a finding from the literature reviewed on the DRC’s past patterns of poor governance, a clear and practical vision for the country’s future was not articulated and implemented, which has failed in developing concerted effort from a new and energized leadership that can move the Congo to the next level of development and prosperity. The paper has of the view that Congo must open up for various opportunities and avenues for reform in revamping democratic governance and electoral reform, promoting economic growth by moving beyond aid and creating a favorable environment for investment, reforming the mining sector, improving the health and education systems, and strengthening the DRC’s judiciary. The county needs leaders who are committed towards developing DRC. Secondly, well-organized and invigorated Congolese Diaspora must join hands with Congolese living in the DRC to work toward the reforms.

Key-words:
Leadership Crisis, Corruption, Vision, Prosperity.
Abstract
1) ACAPS, “DRC” Humanitarian Overview,” Nov. 30, 2017, accessed Jan. 18, 2018, https://www.acaps.org/specialreport/humanitarian-overview-analysis-key-crises-2018

2) Africa Center for Strategic Studies, “Catholic Church Increasingly Targeted by Government Violence inthe DRC, Spotlight, March 27, 2018

3) Africa Center for Strategic Studies, “Term Limits for African Leaders Linked to Stability,” Info graphic, February 2018.

4) Africa Center for Strategic Studies, 2016 Spotlight Series on the Democratic Republic of the Congo:

5) Aljazeera, 2018, “DRC: Death toll rises in anti-government protests,” January 1 2018, http://www.aljazeera.com/news/2018/01/drc-death-toll-rises-anti-government-protests-180101054654009.html

6) BBC, “DR Country Profile,” Dec. 6, 2017, accessed Feb. 1, 2018, http://www.bbc.com/news/world-africa-13283212.

7) Congo Election Commission: Vote Can't Be Held by End of YearThe New York Times, 8 July 2017 ,Congo, Democratic Republic of (Kinshasa) Profile,” Freedom House.Felix A. Tshisekedi Twitter

8) Freedom House, “Congo, Democratic Republic of (Kinshasa) Profile,” Freedom in the World 2017, Accessed January 15, 2018. https://freedomhouse.org/report/freedom-world/2017/congo-democratic-republic-kinshasa

9) "Congo, Democratic Republic of the". The World Factbook. Langley, Virginia: Central Intelligence Agency. 17 October 2018. Retrieved 24 October 2018. DRC Government has delayed national elections, originally slated for November 2016, to December 2018.

10)“Democratic Republic of Congo profile (2017) – Timeline,” BBC News, December 6, 2017, www.bbc.com/news/worldafrica-13286306

11)“DR Congo: Chronology,” Human Rights Watch, last updated August 21, 2009, www.hrw.org/news/2009/08/21/drcongo-chronology

12)Freedom House, “Congo, Democratic Republic of (Kinshasa) Profile,” Freedom in of the Press 2017, Accessed January 15, 2018, https://freedomhouse.org/report/freedom-press/2017/congo-democratic-republic-kinshasa

13)Ian Livingston, 2017, “Understanding the constitutional crisis in Congo,” Brookings,Monday, April 17,2017, https://www.brookings.edu/blog/order-from-chaos/2017/04/17/understanding-the-constitutional-crisis-in-congo/

14)International Crisis Group, 2017, “Time for Concerted Action in DR Congo,” December 4, 2017,https://www.crisisgroup.org/africa/central-africa/democratic-republic-congo/257-time-concerted-action-drcongo

15)Jason Stearns, “The Politicization of Electoral Institutions,” Congo Research Group, November 1, 2018.

16)Lanotte, Olivier, “Chronology of the Democratic Republic of Congo/Zaire (1960-1997),” Mass Violence and Resistance – Research Network, Sciences Po, Apr. 6, 2010, accessed Feb. 1, 2018, http://www.sciencespo.fr/mass-violence-warmassacre-resistance/en/document/chronology-democratic-republic-congozaire-1960-1997.

17)Paul Nantulya, “Stability in the Democratic Republic of the Congo beyond the Elections,” Spotlight, November 28, 2018

18)Paul Nantulya, “A Medley of Armed Groups Play on Congo’s Crisis,”Africa Center for Strategic Studies, Spotlight, September 25, 2017.

19)Steve Wembi , 2017, “Uncertainty as DRC sets election date to replace Kabila,” Aljazeera, November 9, 2017, http://www.aljazeera.com/news/2017/11/uncertainty-drc-sets-election-date-replace-kabila171109074747003.html?xif=

20)Susan Dosworth, “Double Standards, the Verdicts of Western Elections Observers in Sub-Saharan Africa,” Democratization, October 2018.

21)Uppsala Conflict Data Project, “Democratic Republic of Congo”, N.D., accessed Feb. 1, 2018, http://ucdp.uu.se/#country/490.

22)Uppsala Conflict Data Project, “Democratic Republic of Congo”, N.D.

23)Yomi Kazeem,“DR Congo has shut down the internet and SMS amid bloody anti-government protests,” Quartz Africa, January 02, 2018, https://qz.com/1169127/dr-congo-election-delay-seven-dead-in-anti-kabila-protests-internetshutdown/
References
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Abstract:100
Pdf:72
Citation
Paper Type:Research
Paper Title:The Determinants of Customer Satisfaction in Business-To-Consumer: A Multidimensional Approach Applied to Mobile Telephony Services in the Cameroonian Context
Author:1Nguebang tazangmo hervé francis, 2Douanla jean , 3 Tchoffo tameko gautier
About Author:ORCID ID: http://orcid.org/0000-0002-7694-7693
1 Institute University of the Gulf of Guinea, under the University of Dschang supervision ,2 University of Dschang (Cameroon) ,3 University of Dschang (Cameroon)
Page No:61-72
Article Info

This exploration is part of a logic of continuous improvement in customer satisfaction. The aim is to determine the explanatory factors of customer satisfaction in business-to-consumer of mobile telephony services in the Cameroonian context. The documentary research made it possible to identify the theoretical approach. A sample survey helped in the methodological approach to data collection via a questionnaire administered to a convenience sample made up of 399 mobile phone subscribers. The structural equation model for testing hypotheses is used and the results show that the processing of customer complaints and the perceived quality of service better explain the overall customers satisfaction in business-to-consumer in the Cameroonian context.

Key-words:
Determinants, satisfaction, Business-to-consumer, Mobile phone, Service.
Abstract
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