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ABSTRACT:

The role of Human Resources (HR) is crucial and strategic in achieving organizational goals; therefore, organizations must pay close attention to employee performance. PDAM Way Rilau Bandar Lampung is currently facing various challenges in improving employee performance, particularly in meeting demands for optimal public service. To remain competitive, the company must not only maintain but also enhance service quality. Servant leadership, which focuses on employee service and development, plays a vital role in increasing motivation and responsibility at work. This study aims to analyze the influence of servant leadership and motivation on employee performance, with organizational culture as a mediating variable. The research was conducted using a simple random sampling method, employing a probability sampling technique, with a total sample of 220 employees across various departments. Primary data was collected through questionnaires, and the data analysis was conducted using Structural Equation Modeling (SEM) with AMOS software. The findings support hypotheses 1, 2, 3, and 4, revealing that servant leadership has a positive and significant impact on employee performance, motivation positively and significantly affects employee performance, organizational culture mediates the effect of servant leadership on employee performance, and organizational culture mediates the effect of motivation on employee performance. Based on these findings, several recommendations are proposed: to enhance servant leadership, the company should improve leadership communication skills to ensure clearer information delivery; to strengthen employee motivation, management should emphasize the significance of employees' roles in achieving organizational success; to reinforce organizational culture, the company should foster a sense of teamwork through collaborative activities; and to enhance employee performance, greater attention should be given to work planning and employee development programs.

KEYWORDS:

Servant Leadership, Motivation, Organizational Culture, Employee Performance

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