The Influence of Leadership and Organizational Culture on Employee Performance through Job Satisfaction as a Mediator at People's Credit Banks in Badung Regency
1Ni Rai Ayu Wisna Fitri, 2Ni Wayan Sitiari, 3Ida Bagus Agung Dharmanegara, 4Ida Bagus Udayana Putra, 5Gusti Ayu Sugiati, 6Ni Luh Made Mahendrawati
1,2,3,4,5,6Faculty of Economics and Business, University of Mataram
https://doi.org/10.47191/jefms/v8-i3-04ABSTRACT:
The purpose of this study is to test and analyze the influence of leadership and organizational culture on employee performance through job satisfaction as a mediator at the People's Credit Bank in Badung Regency. This study uses a quantitative method and is analyzed using partial least square structural equation modeling (SEM-PLS). The number of respondents in this study was 100 respondents. The data collected from the results of this study show that (1) leadership has a positive and significant effect on employee job satisfaction, (2) leadership has a positive and significant effect on employee performance, (3) organizational culture has a positive and significant effect on employee job satisfaction, (4) organizational culture has a positive and significant effect on employee performance, (5) job satisfaction has a positive and significant effect on employee performance, (6) Job satisfaction mediates the relationship between leadership and employee performance, (7) Job satisfaction mediates the relationship between organizational culture and employee performance.
KEYWORDS:
Leadership, Organizational Culture, Job Satisfaction, Employee Performance
REFERENCES:
1) Adam, A., Efni, Y. (2021). The Influence of Motivation and Leadership on Job Satisfaction and Employee Performance in PT. Primalayan Citra Mandiri (Datascrip Service Center) in Indonesia. Scientific Journal of Master of Management 32(1), pp. 48–56.
2) Adhan, M., Jufrizen, J., Prayogi, M. A., & Siswadi, Y. (2019). The Mediation Role of Organizational Commitment on the Effect of Job Satisfaction on the Performance of Permanent Lecturers of Private Universities in Medan City. Journal of Economics and Business, 11(1), 1–15. https://doi.org/10.33059/jseb.v11i1.1654.
3) Afandi, P. (2018). Human Resource Management Theory of Concepts and Indicators, Pekanbaru: Zanafa Publishing.
4) Aksoy, S., Mercan, E., Shapiro, L. G., Weaver, D. L., & Elmore, J. G. (2018). Detection and classification of cancer in whole slide breast histopathology images using deep convolutional networks. Pattern recognition, 84, 345-356.
5) Andara, A. (2020). The Influence of Transactional Leadership and Extrinsic Motivation on Employee Performance with Intervening Variables of Job Satisfaction. Journal of Business Management and Strategy Vol. 1 No. 1 of 2020, pp. 1-14 ISSN: 2747-190X.
6) Andayani, T. (2019). The Influence of Leadership, Organizational Culture, and Motivation on Employee Performance. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 45–54.
7) Aprianti, R., Sudiardhita, I.K.r. & Saptono A. (2021). Effect Of Reward And Work Environment On Employee Performance Through Work Satisfaction As A Mediation (Study On Employees Of PT. International Chemical Industy). E-journal. State University of Jakarta.
8) Arianto, N., Kurniawan, H. (2020). The Influence of Motivation and Work Environment on Employee Performance. E-Journal. Unpad.
9) Atmadja, A. T., Dharmawan, N. A. S., & Saputra, K. A. K. (2024). Determinants of Factors that Affect Accounting Fraud in Local Government Financial Management. Australasian Accounting Business & Finance Journal, 18(1), 148-160.
10) Babu, M. D., Bijay P. K., & Tara, P. U. (2024). Impact of ambidextrous leadership on innovative work behaviour and employee performance in the IT sector. Heliyon, 10(13), e33124. https://doi.org/10.1016/j.heliyon.2024.e33124.
11) Badeni. (2019). Leadership and Organizational Behavior. Bandung: Alfabeta.
12) Bahagia, R., Putri, L. P., & Rizdwansyah, T. (2018) The Influence of Leadership and Work Environment on Employee Performance at PT. Palopo Pawnshop.
13) Bahasoan, S.& Dwinanda, G. (2022). Job Satisfaction Mediates the Relationship between Training Skills and Employee Performance of PT Bosowa Propertindo Makassar. E-Journal. STIE Muhammadiyah.
14) Burhannudin, B., Zainul, M., & Harlie, M. (2019). The influence of work discipline, Work Environment and Organizational Commitment on Employee Performance. Journal of Maksipreneur: Management, Cooperatives and Entrepreneurship.
15) Cahyaningtyas, A., Hany, N. A., Airil, N. A. (2023). The Influence of Technological Development in the Era of the Industrial Revolution 4.0 on Human Resources and Employment in the Labor Market. Scientific Journal of Master of Management. 1-18.
16) Cahyono, Heru (2019). The Influence of Transformational Leadership Style and Work Motivation on Employee Performance with Job Satisfaction as a Mediation Variable at Dr. Saiful Anwar Hospital. Scientific Journal of Management and Business. 23-36.
17) Diputra and Surya (2019) The Effect of Work Stress on Employee Performance Mediated by Employee Job Satisfaction of PT. Destination Asia Bali. Garaika (2020). The Effect of Work Motivation and Job Satisfaction as Intervening Variables on Performance. Scientific Journal of Management and Business ISSN 1693-7619 (Print) I ISSN 2580-4170 (Online) | http://jurnal.umsu.ac.id/index.php/mbisnis.
18) Ferine, K. F., Aditia, R., Rahmadana, M. F., & Indri. (2021). An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia’s education authority. Heliyon, 7(7), e07698. https://doi.org/10.1016/j.heliyon.2021.e07698
19) Fitri, I.K & Endratno, H. (2021). The Effect of Organizational Commitment and Satisfaction work on Employee Performance with Organizational Citizenship Behavior as an Intervening Variable: A Study on Hotel Employees Bahari, Tegal. Journal of Management. University of Muhammadiyah Purwokerto.
20) Ganyang, M.T. (2018). Human Resource Management Concept and Reality. Bogor: In Media.
21) Ghozali, I. (2013). Multivariate Analysis Application with IBM SPSS 21 Program. Edition 7. Diponegoro University Press
22) Ghozali, I. (2011). Multivariate Analysis Application with IBM SPSS 21 Program PLS Regression Update. Semarang: Diponegoro University Press.
23) Girsang, W, S. (2019). The Influence of Organizational Culture and Commitment on Employee Performance. AJIE : Asian Journal of Innovation and Entrepreneurship.
24) Handoko, T. Hani. (2015). Human Resource Management.Twenty-second Edition, Publisher: BPFE-Yogyakarta, Yogyakarta.
25) Hartanto, V. C., & Turangan, J. A. (2021). The influence of the work environment, leadership, and job satisfaction compensation of hotel employees in Jakarta. Journal of Managerial and Entrepreneurship. 3(2), 518-527.
26) Haryani T, Kirana KC, & Wiyono G. (2022). Leadership, Organizational Culture, and Work Motivation on Employee Performance with Job Satisfaction as an Intervening Variable. TheJournalish: Social and Government, 3(February), 55–74. http://thejournalish.com/ojs/index.php/thejournalish/in dex
27) Idris. B. Saridakis, G., & Johnstone, S. (2020). Training and Performance in SMEs: Empirical Evidence from large-scale data from the UK. Journal of Small Business Management. 2(1), 201-223.
28) Januarty, W., Edward, Y.R., Pakpahan, E. & Purba, K. (2020). Effect of Compensation and Work Environment on Employee Performance with Job Satisfaction as an Intervening Variable at PT. Putra Sejahtera Mandiri Vulcanization. E-Journal. Universitas Prima Indonesia, Indonesia.
29) Jayanti, G.A. (2020). Employee Performance Model: Leadership, Work Culture, and Work Motivation with intervening variable Job Satisfaction. Scientific Journal of Management and Business, 21(2), pp. 157–173.
30) Cashmere. (2020). Human Resource Management (Theory and Practice). Depok: PT Rajagrafindo Persada.
31) Kreitner, Robert and Angelo Kinicki. (2014). Organizational Behavior. Edition 9 Book 1. Jakarta: Salemba Four.
32) Kusumastuti, A. Mustamil, A. (2019). Qualitative Research Methods. Semarang: LPSP. PAGES 119-123
33) Latief, A., Syardiansah, S., & Safwan, M. (2019). The Effect of Organizational Commitment and Job Satisfaction on Employee Performance of the Health Social Security Organizing Agency. Journal of Public Administration: Public Administration Journal, 9(1), 43-48.
34) Lestari, M. A. A., Putra, I. B. U., & Sugiati, G. A. (2022). Effect of Job Satisfaction in Leadership Mediation and Work Environment on Employee Performance PT. BPR Bank Daerah Bangli (Perseroda) (Local Bank in Bangli Regency). Jurnal Ekonomi & Bisnis JAGADITHA. 9(1), 82-89.
35) Luo, A., Guchait, P., Lee, L., & Madera, J. M. (2019). Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture. International Journal of Hospitality Management, 77(May), 31–39. https://doi.org/10.1016/j.ijhm.2018.06.011.
36) Mangkunegara, A. (2011). HR Performance Evaluation. Bandung: Refika Aditama.
37) Maryati, T. (2021). Organizational Culture, Work Environment, Job Satisfaction, and Employee Performance. Yogyakarta: UMY Press
38) Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64–75. https://doi.org/10.1016/j.pubrev.2018.11.002
39) Mgaiwa, S. J. (2023). Leadership Styles of Academic Deans and Department Heads: University Dons’ Perspectives on How They Affect Their Job Satisfaction. International Journal of Educational Management, 37, 1088-1103. https://doi.org/10.1108/ijem-09-2022-0367.
40) Moorhead, G. and R.W. Griffin. (2019). Organizational Behavior: Managing People and Organizations. Organizational Behavior: Human Resource Management and Organization. Salemba Empat Publisher. Jakarta.
41) Nabawi, R. (2019). The influence of the work environment, job satisfaction and workload on employee performance. Maneggio: Scientific Journal of Masters in Management, 2(2), 170-183
42) Nguyen, N. P., Hang, N. T. T., Hiep, N., & Flynn, O. (2023). Does transformational leadership influence organisational culture and organisational performance: Empirical evidence from an emerging country. IIMB Management Review, 35(4), 382–392. https://doi.org/10.1016/j.iimb.2023.10.001
43) Nurhasanah, N., Jufrizen, J., & Tupti, Z. (2022). The influence of work ethics, organizational culture and workload on employee performance with job satisfaction as an intervening variable. Jesya (Journal of Sharia Economics & Economics), 5(1), 245–261. https://doi.org/10.36778/jesya.v5i1.618
44) Nurkarim, S. (2023). The Influence of Leadership and Organizational Culture on Employee Performance (Case Study at PT Swadharma Sarana Informatika (SSI)). Journal on Education, 5(3), 7020–7027. https://doi.org/10.31004/joe.v5i3.1490
45) Financial Services Authority. (2024). Banking Financial Statements. (online). Downloaded on August 06, 2024. https://www.ojk.go.id/id/kanal/perbankan/data-dan-statistik/laporan-keuangan-perbankan/Default.aspx.
46) Panjaitan, F. (2022). The Role of Job Satisfaction and Organizational Commitment Mediates the Influence of Organizational Culture on Employee Performance. E-Journal. STIE-IBEK Pangkalpinang.
47) Permadi, I.K.O, Landra, N., Kusuma, I.G.A.E. & Sudja, I.N. (2019). The Impact Of Compensation and Work Environment Towards Job Satisfaction To Affect The Employee Performances. E-journal Mahasaraswaty University.
48) Ornament. (2022). The Effect of Compensation and Work Environment on Employee Job Satisfaction at Suncity Festival Madiun. Journal of Management Science. State University of Surabaya.
49) Phillips, S., Thai, V. V., & Halim, Z. (2019). Airline Value Chain Capabilities and CSR Performance: The Connection Between CSR Leadership and CSR Culture with CSR Performance, Customer Satisfaction and Financial Performance. Asian Journal of Shipping and Logistics, 35(1), 30–40. https://doi.org/10.1016/j.ajsl.2019.03.005
50) Prasetyo, H., Sutopo, W. (2018). Industry 4.0: Classification of aspects and directions of research development. Journal of Industrial Engineering. 13(1). 51) Putra, A.A. (2021). The Effect of Workload, Work Environment and Motivation on Employee Performance at PT Para Bhatara Surya. Journal of Management Science and Research.
52) Putra, I. M. A., and Surya, Ida Bagus Ketut. (2020). The Role of Job Satisfaction Mediation in Transformational Leadership Style on the Performance of Toyota Auto 2000 Denpasar Employees. E-Journal of Management,Vol.9,No.2,2020 :405-425
53) Putra, I.P.P. (2017). The Influence of Training, Motivation, and Work Environment on Employee Performance at Warung Mina Restaurant Denpasar. E-Journal of Warmadewa University.
54) Putri, T. F., & Rambe, F.F. (2022). The role of job satisfaction in mediating the influence of the work environment and career development on employee performance. E-journal. Al-Washiyah College of Economics.
55) Rabawi, R. (2019). The influence of the work environment, job satisfaction and workload on employee performance. Journal umsu.ac.id.
56) Rahmadani, F. & Sampeliling, A. (2023). The role of the work environment and job satisfaction affects employee performance. E-Journal. Mulawarman University.
57) Rivai, Veithzal. 2011. Human Resource Management For Companies From Theory to Practice. Jakarta: Rajawali Press.
58) Rizki, S. A. S. (2021). The Influence of Leadership Style and Work Motivation on Employee Performance Through Job Satisfaction (Case Study on The Department of Transportation of Blitar City) Nurma. Almana: Jurnal Manajemen Dan Bisnis, 5(1), 116–125. https://doi.org/10.36555/almana.v5i1.1587
59) Robbins, P. S., & Judge, T. A., (2017). Organization Behavior. Salemba Empat Jakarta.
60) Rusidarma, A., Sukmawati, S., Desriyati, W., Dewi, I. N., Bina Bangsa, U., Tinggi, S., & Dumai, T. (2023). The Role of Organizational Culture, Motivation, and Transformational Leadership Style on Employee Performance With Job Satisfaction as An Intervening Variable In The Production Divison of PT. Dover Chemical. Management Studies and Entrepreneurship Journal, 4(2), 1389–1396. http://journal.yrpipku.com/index.php/msej.
61) Safani, F., & Ratnawati, I. (2022). Analysis of the Influence of Organizational Culture on Employee Performance through the Variable of Readiness to Change as an Intervening Variable in Facing the Industrial Revolution 4.0 (Study on Employees of PT. PELNI Persero Jakarta ). Journal of Organizational Management Studies, 18(2), 23–33. https://doi.org/10.14710/jsmo.v18i2.39167
62) Sakkir, G., Suryarini, D.Y & Kusumaningrum, N.K.V. (2022). The Influence of Work Environment and Compensation on Employee Performance Through Job Satisfaction in the Office of the Regional Financial Management Agency Bantaeng Regency. E- journal. College of Science AMKOP Makassar Economy.
63) Sanjayani, M. W. G. H., Saputra, K. A. K., & Surasmi, I. A. (2024). The Influence of Implementation of Sustainability Accounting and Management Participation on Employee Performance in the Bina Sejahtera Badung Employee Cooperative. International Journal of Environmental, Sustainability, and Social Science, 5(1), 147-153.
64) Saputra, A.A. (2022). The effect of compensation, work environment and workload on employee job satisfaction. Journal Technomedia.
65) Saputra, K. A. K., Ekajayaint, L. S., & Suriani, N. N. (2024). Plastic Waste Reduction Campaign at the Traditional Market in Nyanggelan Village, Panjer, Denpasar. Akuntansi dan Humaniora: Jurnal Pengabdian Masyarakat, 3(3), 184-189.
66) Sedarmayanti. (2018). Human Resources and Work Productivity. Bandung: CV.Mandar Maju.
67) Setiani, Y. ., & Febrian, W. D. (2023). The Influence of Job Training, Work Environment and Job Satisfaction on Employee Performance of Pt Indomarco Prismatama Jakarta. Balance Sheet: Journal of Economics, Management and Accounting, 1(1), 279–292.
68) Sinambela, Lijan Poltak. (2017). Human Resource Management. Jakarta: Bumi Aksara.
69) Sita, L. P. A., Ketut, S. I., Pasek, M. I. G., Kurniawan, S. K. A., Wan, R. W. E., & Bahrin, S. S. Management Strategy Planning And Implementation Of Advanced Technology In Increasing Agricultural Productivity.
70) Solimun, 2011. Analysis of Moderation and Mediation Variables. Statistics Study Program, FMIPA, University of Brawijaya. Hapless.
71) Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
72) Strengers,J.,Mutsaers, L., van Rossum, L., & Graamans, E. (2022). The organizational culture of scale-ups and performance. Journal of Organizational Change Management, 35(8), 115–130. https://doi.org/10.1108/JOCM-09-2021-0268
73) Sudiyani, N.N & Sawitri, N.P.Y.R. (2022). Job Satisfaction in Mediating the Influence of Leadership and Work Environment on Employee Performance at the Secretariat of the Gianyar Regency DPRD. E-journal. Ngurah Rai University.
74) Sugiyono. (2016). Quantitative, Qualitative and R&D Research Methods. Bandung: PT Alphabet.
75) Sugiyono. (2018). Quantitative, Qualitative and R&D Research Methodology. Bandung: Alfabeta.
76) Sugiyono. (2020). Quantitative, Qualitative and R&D Research Methods. Bandung: Alfabeta.
77) Sutrisno, E. (2017). Human Resource Management. Jakarta: Kencana.
78) Tjaningsih, E., Hayuningtias, K.A., Santoso, I. H., & Syadly, G. M. (2019). The Role of Work Environment on Bank Employees Perfomance. Advances in Economics, Business and Management Research, (Icobame 2018), 127-130.
79) Widjayanti, P. F. S., Saputra, K. A. K., & Larasdiputra, G. D. (2024). The influence of profitability, company size, and growth opportunity on the quality of profits in property and real estate companies listed on the indonesian stock exchange (bei) year 2019-2022. Journal of Governance, Taxation and Auditing, 2(4), 239-245.
80) Xiao, H., Xie, W., & Liu, B. (2024). An empirical study on the influence of new generation employees’ job satisfaction on contextual performance in the energy industry. Heliyon, 10(9), e30073. https://doi.org/10.1016/j.heliyon.2024.e30073
81) Zahra, A. A., & Baskoro, H. (2024). transformational leadership and organizational culture towards employee performance mediated by job satisfaction. Journal of Economics and Business UBS, 13(1), 1–16.
82) Zainuri, Ahmad, A. & S. A. (2021). Educational Evaluation (Theoretical Study). Pasuruan: Qiara Media Publisher.
83) Zulher, Norawati, S., Bazem, Z. & Azmi, U. (2020). The Impact Of Compensation And Work Environment On Employee Performance Through Job Satisfaction. E-journal. Sekolah Tinggi Ilmu Ekonomi Bangkinang.
