Evaluation of the Success of HRIS (Human Resource Information System) using the Delone Mclean Approach and Technology Acceptance Model (Case Study At PT. Anugerah Pharmindo Lestari)
1Roselina Ene Wungbelolo, 2Mardiana Andarwati, 3Syarif Hidayatullah
1,2,3University of Merdeka Malang, Indonesia
https://doi.org/10.47191/jefms/v7-i9-38ABSTRACT:
Information systems play a significant role in today's business world, enabling companies to achieve innovation and competitiveness advantages. By using information systems, companies can enhance their efficiency, effectiveness, and productivity. This has led many companies to start implementing human resource information systems. PT. Anugerah Pharmindo Lestari (APL), a company operating in the healthcare service distribution sector, has been using HRIS since 2020. However, no evaluation has been conducted, serving as the basis for the necessity of this research. The objective is to understand the influence of system quality, information quality, and user experience on user satisfaction through perceived usefulness. The research employs a qualitative approach, targeting the entire population of 73 HRIS admins at PT. APL, all of whom are included in the sample. Data is collected through interviews and questionnaire distribution. The research concludes that the system quality directly does not support perceived usefulness and user satisfaction. Information quality cannot form perceived usefulness but can shape user satisfaction. User experience can shape perceived usefulness and user satisfaction. However, perceived usefulness cannot moderate impact of system quality, information quality, and user experience to satisfaction.
KEYWORDS:
System Quality, Information Quality, User Experience, Perceived Usefulness and User Satisfaction.
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