Influence Public Service Innovation to Public Services Value and Satisfaction to Form Community Passion Build Village (Studies in the Village Boat, Mengwi, Badung, Bali)
1Ayu Suriani, 2I Gusti Agung Eka Teja Kusuma, 3Gde Bayu Surya Parwita
1,2,3Universitas Mahasaraswati Denpasar, Bali, Indonesia
https://doi.org/10.47191/jefms/v7-i9-14ABSTRACT:
There are demanding conditions for innovation in public services in accordance with Regulation Government Number 38 Year 2017 about innovation local arrange how local governments carry out local innovation and policy scope This includes innovation in government structuring and service delivery The public of Kapal Village, Bali, is facing ongoing public service problems satisfying. Initial observations show problems such as waste management TPST that is not yet optimal and complaints regarding road maintenance and public facilities. This research aims to find out and analyze the influence of public service innovation towards public service delivery and public service value to build passion public build village. Studies on Ward boat, Subdistrict Mengwi Badung Regency Bali. Respondent in study This is Public Ward Boat, Mengwi District, Badung Regency, Bali Province with a sample size of 387. This research uses analysis Structural Equation Modeling (SEM) with SMARTPLS program assistance 4. The results of this research show that: Innovation public services significantly increase the value of public services, but not influential direct on satisfaction or excitement public. On the contrary, mark service public relate positive with satisfaction And excitement public, whereas satisfaction society does not affects arousal they in a way significant...
KEYWORDS:
Community passion, community satisfaction, public service innovation, public service value
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