The Effect of Workload on Organizational Commitment of Service Section Employees at the Main Branch Office of PT. West Kalimantan Bank: Work-Life Balance (WLB) and Job Satisfaction as Mediation
1Silvie Rihhadatul Aisy , 2Muhammad Irfani Hendri, 3Sulistiowati, 4Ilzar Daud
1,2,3,4Magister Manajemen Universitas Tanjungpura, Jl. Adi Sucipto, Bansir Laut, Kec. Pontianak Tenggara, Kota Pontianak, Kalimantan Barat, Indonesia, 78124
https://doi.org/10.47191/jefms/v7-i8-18ABSTRACT:
The aim of this research is to analyze the effect of workload on organizational commitment through work-life balance (WLB) and job satisfaction. The respondents were service section employees at the Main Branch Office of Bank Kalbar. This research used a saturated sampling technique with a sample size of 75 people. Data were analyzed using Structural Equation Modeling (SEM). The results of this research show that at the Main Branch Office of Bank Kalbar, workload only has a negative impact on employee work-life balance, but does not have a significant effect on employee job satisfaction or organizational commitment, either directly or through the mediation of WLB and job satisfaction.
KEYWORDS:
workload, organizational commitment, work-life balance, job satisfaction, banking
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