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ABSTRACT:

This study purposed to assess the effect of technological integration on procurement efficiency at Zamtel, Lusaka. The specific objectives were: (1) to analyze the current state of technological integration in Zamtel's procurement processes and its effect on business performance, (2) to assess the impact of technology on the efficiency and effectiveness of Zamtel's procurement activities, and (3) to examine the challenges and opportunities associated with the use of technology in Zamtel’s procurement processes. Adopting a pragmatic research philosophy, the study employed a mixed-method approach, combining qualitative and quantitative paradigms. The target population comprised 379 Zamtel employees, with a sample size of 195, determined using Slovin's formula. Data collection tools included interviews and 195 questionnaires distributed with a 100% return rate. To ensure validity and reliability, triangulation was employed alongside rigorous data processing and analysis using descriptive statistics and thematic analysis. 39.6% of respondents agreed that technology is seamlessly integrated into procurement processes, while 37.9% disagreed, indicating mixed perceptions. Procurement Efficiency and Effectiveness: 59% of respondents agreed that technology integration improved overall business performance, and 48.7% believed in improved efficiency, though 29.7% perceived no increase in efficiency. Significant challenges included resistance to change and high implementation costs, while opportunities for improvement and transformation were recognized by 51.8% of respondents. The study concluded that technology integration holds significant potential for enhancing procurement efficiency and effectiveness at Zamtel. However, challenges such as resistance to change and integration issues must be addressed to fully realize these benefits. Continuous evaluation and alignment with business goals are crucial for maximizing technology's impact. Recommendations for Zamtel include developing a comprehensive technology adoption strategy to address challenges and leverage efficiency gains, enhancing training programs to improve technological tool utilization, fostering a supportive organizational culture that promotes innovation, and continuously evaluating and adapting technological integration efforts to align with business needs.

KEYWORDS:

Effect, Technology, Integration, Procurement, Efficiency, Zamtel.

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