Strategic Improvisation and Brand Image of Selected Small and Medium-Scale Enterprises in Lagos State, Nigeria
1Olowe, A. E., 2Akpa, V. O., 3Makinde, O. G., 4Nwankwere, I.A.
1,2,3,4School of Management Sciences, Department of Business Administration and Marketing, Babcock University, Ilishan-Remo, Ogun state, Nigeria.
https://doi.org/10.47191/jefms/v7-i3-24
ABSTRACT:
SMEs in Nigeria have shown immense potential for driving economic growth and employment. However, they often grapple with several challenges that undermine their performance and long-term sustainability. These issues range from operational ineffectiveness and a lack of growth capacity to poor coordination among different aspects of the business. Additionally, many Nigerian SMEs seem resistant to adopting innovative practices that could ensure their sustainability. The foregoing, underscores the need for strategic improvisation. This study examined the relationship between strategic improvisation and brand image of selected small and medium-scale enterprises in Lagos State, Nigeria. The study adopted a survey research design. The population study comprised the Small and Medium Enterprises (SMEs) that are registered and operational in Lagos State and identified as members of the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN). The total population of the study was estimated at 42,067, which represents the overall count of registered SMEs affiliated with Small and Medium Enterprises Development Agency of Nigeria (SMEDAN). A sample size of 510 participants was obtained using Cochran’s sample size formula (1977). The study utilized multiple regression analysis to explore how all measures of strategic improvisation collectively predicted brand image. Findings revealed that strategic improvisation has a significant effect on brand image (brand image (R = 0.536, AdjR² = 0.279, p = 0.000 < 0.05). The study concludes that strategic improvisation has a significant effect in enhancing SME brand image of selected small and medium-scale enterprises in Lagos State, Nigeria. Consequently, the recommends that SMEs should foster a work environment that encourages creativity, experimentation, and risk-taking. This can be achieved by encouraging employees to think outside the box, generate new ideas, and propose innovative solutions to business challenges.
KEYWORDS:
Strategic Improvisation, Strategic Flexibility, Effective Communication, Leadership, Team Work and Digital Capabilities, Brand Image.
REFERENCES:
1) Abd Ali, S. S., & Lafta, B. S. (2021). Strategic Improvisation and its Relationship to the Dimensions of Organizational Sustainability for Banks/Applied Research on a Sample of Iraqi Private Banks. Revista Geintec-Gestao Inovacao E Tecnologias, 11(4), 4146-4159.
2) Adıgüzel, Z., Sönmez Çakır, F., & Küçükoğlu, İ. (2020). The effects of organisational communication and participative leadership on organisational commitment and job satisfaction in organisations. Business & Management Studies, 4, 829–856.
3) Adim, C. V., & Unaam, A. O. (2022). Environmental turbulence and the imperatives of strategic flexibility in the post Covid-19 era. Nigerian Academy of Management Journal, 17(1), 201–207. https://doi.org/10.2307/naacm-00789
4) Ajaegbu, A. (2020). The role and impact of digital capabilities on value co-creation of servitizing organisations (Doctoral dissertation, Aston University).
5) Ajayi, O. A., & Mmutle, T. (2020). Corporate reputation through strategic effective communication of corporate social responsibility. Corporate Effective Communications, 26(5). https://doi.org/10.1108/CCIJ-02-2020-0047
6) Akpa, V. O., Shodunke, O. O., Makinde, O. G., & Nwankwere, I. A. (2022). Value creation and firm innovativeness of SMEs in Ogun State, Nigeria. Journal of Strategic Management, 7(1), 22-37.
7) Al haraisa, Y. E. (2018). Strategic flexibility and its impact on enhancing organisational effectiveness: An applied study on Jordanian hotels. International Business Research, 11(10), 165. https://doi.org/10.5539/ibr.v11n10p165
8) Alam, M. M. D., & Noor, N. A. M. (2020). The relationship between service quality, brand image, and customer loyalty of Generation Y: An application of S-O-R paradigm in the context of superstores in Bangladesh. SAGE Open, 10(2). https://doi.org/10.1177/2158244020924405
9) AlArafat, M., & Doblas, M. (2022). Impact of effective teamwork on employee performance: The case of teleeffective communication companies in the Kingdom of Bahrain. iKSP Journal of Innovative Writings, 2(2), 07-19.
10) Andreini, D., Fetscherin, M., & Zarantonello, L. (2021). How a CEO’s personality, performance, and leadership predict advertising credibility: Conceptualizing and measuring CEO brand image. Journal of Advertising Research, 61(1), 110-124.
11) Angeles, A., Perez-Encinas, A., & Villanueva, C. E. (2022). Characterizing organisational lifecycle through strategic and structural flexibility: Insights from MSMEs in Mexico. Global Journal of Flexible Systems Management, 23(2), 271-290.
12) Arranz, N., Arroyabe, M., Li, J., & Fernandez de Arroyabe, J. C. (2020). Innovation as a driver of eco-innovation in the firm: An approach from the dynamic capabilities theory. Business Strategy and the Environment, 29(3). https://doi.org/10.1002/bse.2448
13) Aslan, B., Cakir, F. S., & Adiguzel, Z. (2022). The bank’s effect on digital capability and knowledge acquisition within the performance and digital native’s perception of mobile marketing. Revista de Estudios Empresariales. Segunda época, (2), 292-313.
14) Balmer, J. M. T., Lin, Z., Chen, W., & He, X. (2020). The role of corporate brand image for B2B relationships of logistics service providers in China. Journal of Business Research, 117, 850–861. https://doi.org/10.1016/j.jbusres.2020.03.043
15) Bari, A., & Arshad, D. (2020). The mediating role of improvisation behaviour on proclivity for entrepreneurial self-efficacy, social networking, and women-owned SME business success in Malaysia. International Journal of Innovation, Creativity and Change, 13(5), 2020.
16) Burger, N., Demartini, M., Tonelli, F., Bodendorf, F., & Testa, C. (2017). Investigating flexibility as a performance dimension of a manufacturing value modeling methodology (MVMM): A Framework for Identifying Flexibility Types in Manufacturing Systems. Procedia CIRP, 63, 33–38. https://doi.org/10.1016/j.procir.2017.03.343
17) Chege, M. E., & Gakobu, J. (2017). Influence of leadership styles on performance of telecommunication industry in Kenya. International Academic Journal of Human Resource and Business Administration, 2(4), 256-281.
18) Chhotray, S., Sivertsson, O., & Tell, J. (2018). The roles of leadership, vision, and empowerment in born global companies. Journal of International Entrepreneurship, 16(1). https://doi.org/10.1007/s10843-017-0201-8
19) Chinakidzwa, M., & Phiri, M. (2020). Impact of digital marketing capabilities on market performance of small to medium enterprise agro-processors in Harare, Zimbabwe. Business: Theory and Practice, 21(2). https://doi.org/10.3846/btp.2020.12149
20) Deng, P., Liu, Y., Gallagher, V. C., & Wu, X. (2020). International strategies of emerging market multinationals: A dynamic capabilities perspective. Journal of Management and Organisation, 26(4). https://doi.org/10.1017/jmo.2017.76
21) Devi, Y., Srivastava, A., Koshta, N., & Chaudhuri, A. (2021). The role of operations and supply chains in mitigating social disruptions caused by COVID-19: a stakeholder dynamic capabilities view. International Journal of Logistics Management. https://doi.org/10.1108/IJLM-04-2021-0235
22) Dhyani, S., & Sharma, M. (2022). Effect of communicating corporate social responsibility through social media on brand image. In Digital Marketing Outreach. Routledge.
23) Ellström, D., Holtström, J., Berg, E., & Josefsson, C. (2022). Dynamic capabilities for digital transformation. Journal of Strategy and Management, 15(2). https://doi.org/10.1108/JSMA-04-2021-0089
24) Eluwole, K. K., Karatepe, O. M., & Avci, T. (2022). Ethical leadership, trust in organisation and their impacts on critical hotel employee outcomes. International Journal of Hospitality Management, 102. https://doi.org/10.1016/J.IJHM.2022.103153
25) Febryandoko, F., & Mei Nur Widigdo, A. (2021). The role of leadership, teamwork, and business process in affecting the performance of account manager at Pt. Telkom Indonesia in Selling the Vpn Products. Dinasti International Journal of Management Science, 2(3), 484–493. https://doi.org/10.31933/dijms.v2i3.709
26) Gómez-Rico, M., Molina-Collado, A., Santos-Vijande, M. L., Molina-Collado, M. V., & Imhoff, B. (2022). The role of novel instruments of brand effective communication and brand image in building consumers’ brand preference and intention to visit wineries. Current Psychology, 1-17.
27) Gujarati, D. N., & Porter, D. C. (2009). Basic econometrics. McGraw-hill.
28) Gupta, S., Qian, X., Bhushan, B., & Luo, Z. (2019). Role of cloud ERP and big data on Organisational Performance: a dynamic capability view theory perspective. Management Decision, 57(8). https://doi.org/10.1108/MD-06-2018-0633
29) Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The Influence of Transformational Leadership, Emotional Intelligence, Organisational Climate, and Teamwork, Towards Organisational Citizenship Behavior of Civil Servants. International Journal for Applied Information Management, 2(3), 26-39. https://doi.org/10.47738/ijaim.v2i3.35
30) Han, C., & Zhang, S. (2021). Multiple strategic orientations and strategic flexibility in product innovation. European Research on Management and Business Economics, 27(1), 100136.
31) Haroon, H., & Malik, H. D. (2018). The Impact of Organisational Effective communication on Organisational Performance. Journal of Research in Social Sciences, 6(2).
32) Hassan, M. R., & Uzma, Z. (2020). How different perceived leadership styles have an influence on organisational commitment on tourism SMEs. African Journal of Hospitality, Tourism and Leisure, 9(1), 1-17.
33) Hassan, T. H., & Salem, A. E. (2022). Impact of service quality of low-cost carriers on airline image and consumers’ satisfaction and loyalty during the covid-19 outbreak. International Journal of Environmental Research and Public Health, 19(1). https://doi.org/10.3390/IJERPH19010083
34) Hendra, R., & Hill, A. (2019). Rethinking response rates: New evidence of little relationship between survey response rates and nonresponse bias. Evaluation Review, 43(5), 307-330.
35) Hilmersson, M., Johanson, M., Lundberg, H., & Papaioannou, S. (2020). Opportunity novelty, improvisation and network adaptation in the internationalization of Swedish SMEs. Thunderbird International Business Review, 1–15. https://doi.org/10.1002/tie.22182
36) Hong, S. Q., & Huang, Y. J. (2021). Relationship among reverse logistics, corporate image and social impact in the medical device industry. Revista de Cercetare Si Interventie Sociala, 72, 109–121. https://doi.org/10.33788/rcis.72.7
37) Horchani, S. C., Doghri, S. B. S., & Ghanney, A. (2022). Transformational leadership and organisational performance: The combined impact of organisational learning and open innovation. Journal of Enterprising Culture, 1-41.
38) Huo, C., Hameed, J., Zhang, M., Bin Mohd Ali, A. F., & Amri Nik Hashim, N. A. (2022). Modeling the impact of corporate social responsibility on sustainable purchase intentions: Insights into brand trust and brand loyalty. Economic Research-Ekonomska Istrazivanja, 35(1), 4710–4739. https://doi.org/10.1080/1331677X.2021.2016465
39) Hussain, S., Melewar, T. C., Priporas, C. V., & Foroudi, P. (2020). Examining the effects of advertising credibility on brand credibility, corporate credibility and brand image: A qualitative approach. Qualitative Market Research, 23(4), 549–573. https://doi.org/10.1108/QMR-12-2017-0175
40) Ibrahim, N. A., Mahmood, R., & Bakar, M. S. (2018). Strategic improvisation and HEIs performance: The moderating role of organisational culture. PSU Research Review, 2(3), 212–230. https://doi.org/10.1108/prr-01-2017-0009
41) Javed, B., Rawwas, M. Y. A., Khandai, S., Shahid, K., & Tayyeb, H. H. (2018). Ethical leadership, trust in leader and creativity: The mediated mechanism and an interacting effect. Journal of Management and Organisation, 24(3). https://doi.org/10.1017/jmo.2017.56
42) Khan, A. I., Barnsley, J., Harris, J. K., & Wodchis, W. P. (2022). Examining the extent and factors associated with interprofessional teamwork in primary care settings. Journal of Interprofessional Care, 36(1). https://doi.org/10.1080/13561820.2021.1874896
43) Kiani, A., Ali, A., Biraglia, A., & Wang, D. (2021). Why I persist while others leave? Investigating the path from passion to persistence in entrepreneurship. Journal of Small Business Management, 1-31. https://doi.org/10.1080/00472778.2021.1981804
44) Kim, J., Kim, H., & Kwon, H. J. (2020). The impact of employees’ perceptions of strategic alignment on sustainability: An empirical investigation of Korean firms. Sustainability (Switzerland), 12(10). https://doi.org/10.3390/su12104180
45) Kraśnicka, T., Głód, W., & Wronka-Pośpiech, M. (2018). Management innovation, pro-innovation organisational culture and enterprise performance: testing the mediation effect. Review of managerial science, 12, 737-769.
46) Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65-74. https://doi.org/10.1016/j.bushor.2018.09.003
47) Lannes, H. (2021). Effect of organisational effective communication on organisational climate and organisational effectiveness. Undergraduate Journal of Psychology, 3(1).
48) Lantara, A. N. F. (2019). The effect of the organisational effective communication climate and work enthusiasm on employee performance. Management Science Letters, 9(8). https://doi.org/10.5267/j.msl.2019.4.017
49) Lee, K., Noh, Y. K., & You, K. W. (2020). The mediation effect of brand image and corporate attitude on the relationship between the social responsibility activity of sports enterprises and the loyalty of customers. Sport Mont, 18(1), 33–37. https://doi.org/10.26773/smj.200206
50) Liu, Y., & Zhao, X. (2021). Successful implementation of value-based selling: A value co-creation and dynamic capabilities perspective. Journal of Business and Industrial Marketing, 36(3). https://doi.org/10.1108/JBIM-05-2020-0240
51) Lyytinen, K., Yoo, Y., & Boland Jr, R. J. (2016). Digital product innovation within four classes of innovation networks. Information Systems Journal, 26(1), 47-75.
52) Madanchian, M., & Taherdoost, H. (2017). Role of leadership in small and medium enterprises (SMEs). International Journal of Economic and Management System, (2), 240-242.
53) Mainardes, E. W., Melo, R. F. S. de, & Moreira, N. C. (2021). Effects of airport service quality on the brand image of airports. Research in Transportation Business and Management, 41. https://doi.org/10.1016/j.rtbm.2021.100668
54) Mohanty, A., & Mohanty, S. (2018). The impact of effective communication and group dynamics on teamwork effectiveness: The case of service sector organisations. Academy of Strategic Management Journal, 17(4), 1–14.
55) Moyo, N. (2019). Testing the effect of employee engagement, transformational leadership and organisational effective communication on organisational commitment. GATR Journal of Management and Marketing Review, 4(4), 270–287. https://doi.org/10.35609/jmmr.2019.4.4 (6)
56) Munyeki, N., & Were, S. (2017). Influence of transformational leadership on the performance of project based organizations: A case of International Livestock Research Institute. International Journal of Project Management, 1(3), 41-60.
57) Murphy, W. H., & Wilson, G. A. (2022). Dynamic capabilities and stakeholder theory explanation of superior performance among award-winning hospitals. International Journal of Healthcare Management, 15(3). https://doi.org/10.1080/20479700.2020.1870356
58) Mustapha, Z., Zaccai, M., & Agbavboa, C. (2021). Effective teamwork and management systems for SMEs contractors’ growth in Cape Coast Metropolis. Asian Journal of Engineering, Sciences & Technology, 11(2).
59) Narteh, B., & Braimah, M. (2020). Corporate reputation and retail bank selection: The moderating role of brand image. International Journal of Retail and Distribution Management, 48(2). https://doi.org/10.1108/IJRDM-08-2017-0164
60) Ndayako, F. (2021). An empirical investigation into impact of business model on performance for SMEs in Nigeria. Open Journal of Business and Management, 9, 3026-3035. doi: 10.4236/ojbm.2021.96169.
61) Ndum, N. B., & Oranefo, P. (2021). Human resource cost and financial performance: a study of quoted brewery firms in Nigeria. International Journal of Innovative Finance and Economics Research, 9(2), 73-84.
62) Nwata, U. P., Chidinma, J. S., Igbudu, C. F., & Everest, O. (2021). Organisational communication and employee performance in deposit money banks in Nigeria. South Asian Research Journal of Business and Management, 3(6), 132–145. https://doi.org/10.36346/sarjbm.2021.v03i06.002
63) O’Neill, T. A., & Salas, E. (2018). Creating high-performance teamwork in organisations. Human Resource Management Review, 28(4), 325–331. https://doi.org/10.1016/j.hrmr.2017.09.001
64) Oliveira, C., Martins, A., Camilleri, M. A., & Jayantilal, S. (2021). Using the balanced scorecard for strategic effective communication and performance management. In Strategic Corporate Effective Communication in the Digital Age (pp. 73–88). https://doi.org/10.1108/978-1-80071-264-520211005
66) Osibajo, A. O., Ibidunni, A. S., Jevwegaga, H., Olokundun, M. A., & Obaoye, D. (2019). Industrial clustering and performance of technology-based SMEs in Nigeria: Does firm age and size have any influence?. International Journal of Civil Engineering and Technology (IJCIET), 10(1), 2242-2249.
67) Özkan, P., Süer, S., Keser, İ. K., & Kocakoç, İ. D. (2020). The effect of service quality and customer satisfaction on customer loyalty: The mediation of perceived value of services, brand image, and corporate reputation. International Journal of Bank Marketing, 38(2), 384–405. https://doi.org/10.1108/IJBM-03-2019-0096
68) Phina, N., Arinze, Chidi, F., & Chukwuma, D. (2018). The effect of teamwork on employee performance: A study of medium scale industries in Anambra State. International Journal of Contemporary Applied Researches, 5(2), 174–194.
69) Prasetyo, I., Aliyyah, N., Rusdiyanto, Utari, W., Suprapti, S., Kartika, C., … Kalbuana, N. (2021). Effects of organisational effective communication climate and employee retention toward employee performance. Journal of Legal, Ethical and Regulatory Issues, 24(Special Issue 1).
70) Qing, K. J., Kee, D. M. H., Soon, J. C. T., Hui, C. K., Kelvin, C., Singh, A., Kurniawan, O. E., Alotaibi, A. B., Pandey, R., Quttainah, M. A., & Sin, L. G. (2020). The impact of employee satisfaction, organisational commitment, job performance and teamwork as the success factors in FedEx: A study of FedEx’s employees in Malaysia. International Journal of Tourism and Hospitality in Asia Pacific, 3(2), 48–56. https://doi.org/10.32535/ijthap.v3i2.822
71) Rasheed, K. O., Olanipekun, O. J., & ... (2015). Effect of product package on brand involvement in consumer goods markets of Lagos State, Nigeria. American Journal of …, 1(3), 193–200. http://files.aiscience.org/journal/article/pdf/70210038.pdf
72) Rim, A., & Nabil, B. (2021). Effect of word-of-mouth effective communication on consumers’ brand image and purchase intention: Empirical study in the wilaya of Bejaia. Review MECAS, 17(2), 27-38.
73) Roberts, A. P. J., Webster, L. v., Salmon, P. M., Flin, R., Salas, E., Cooke, N. J., Read, G. J. M., & Stanton, N. A. (2022). State of science: Models and methods for understanding and enhancing teams and teamwork in complex sociotechnical systems. Ergonomics, 65(2). https://doi.org/10.1080/00140139.2021.2000043
74) Rodríguez-Fernández, L., & Vázquez-Sande, P. (2019). Challenges and perspectives in organisational effective communication. Profesional de La Informacion, 28(5). https://doi.org/10.3145/epi.2019.sep.01
75) Shalender, K., & Sharma, N. (2022). Integrating strategic flexibility and marketing system to achieve sustainable competitive advantage: conceptual refinement and framework. World Review of Entrepreneurship, Management and Sustainable Development, 18(1-2), 175-194.
76) Sivendra, P. S. (2022). To analyze the importance of international marketing effective communication strategies on the brand image of the company. International Research Journal of Modernization in Engineering Technology and Science, 4(7), 1-8.
77) Sjödin, D. R., Parida, V., & Kohtamäki, M. (2016). Capability configurations for advanced service offerings in manufacturing firms: Using fuzzy set qualitative comparative analysis. Journal of Business Research, 69(11), 5330-5335.
78) Škare, M., & Soriano, D. R. (2021). A dynamic panel study on digitalization and firm’s agility: What drives agility in advanced economies 2009–2018. Technological Forecasting and Social Change, 163, 120418.
79) Suzuki, M., Ando, N., & Nishikawa, H. (2019). Intra-organisational effective communication and its consequences. Management Decision, 57(1). https://doi.org/10.1108/MD-02-2018-0159
80) Syah, T. Y. R., & Olivia, D. (2022). Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality. Cogent Business & Management, 9(1), 2065790.
) Taylor, A., Santiago, F., auer, J., Hynes, R. & Mickahail, B. K. (2019). Leadership, growth, and the future. In Effective and Creative Leadership in Diverse Workforces. Palgrave Macmillan, Cham.
82) Vasconcellos, S. L. D., Silva Freitas, J. C. D., & Junges, F. M. (2021). Digital capabilities: Bridging the gap between creativity and performance. In The Palgrave Handbook of Corporate Sustainability in the Digital Era (pp. 411-427). Palgrave Macmillan, Cham.
83) Villar, E. B., & Miralles, F. (2019). Purpose-driven improvisation during organisational shocks: Case narrative of three critical organisations and Typhoon Haiyan. Disasters, 1–25. https://doi.org/10.1111/disa.12428
84) Weimar, E., Nugroho, A., Visser, J., Plaat, A., Goudbeek, M., & Schouten, A. P. (2017). The Influence of Teamwork Quality on Software Team Performance. ArXiv, 1–33.
85) Xiu, L., Liang, X., Chen, Z., & Xu, W. (2017). Strategic flexibility, innovative HR practices, and Organisational Performance: A moderated mediation model. Personnel Review, 46(7), 1335–1357. https://doi.org/10.1108/PR-09-2016-0252
86) Yakubu, S. M. (2019). Empirical study on brand image, customer perceived value and customers’ acceptance of Islamic microfinance in Kano State Nigeria: the moderating effect of religiosity. 826651216.
87) Yasin, R. (2020). Responsible leadership and employees’ turnover intention. Explore the mediating roles of ethical climate and brand image. Journal of Knowledge Management, 25(7), 1760–1781. https://doi.org/10.1108/JKM-07-2020-0583
88) Zhao, Y., & Wang, X. (2020). Organisational unlearning, relearning and strategic flexibility: from the perspective of updating routines and knowledge. Technology Analysis and Strategic Management, 32(11), 1251–1263. https://doi.org/10.1080/09537325.2020.1758656
89) Zhen, Z., Yousaf, Z., Radulescu, M., & Yasir, M. (2021). Nexus of digital organisational culture, capabilities, organisational readiness, and innovation: Investigation of SMEs operating in the digital economy. Sustainability (Switzerland), 13(2). https://doi.org/10.3390/su13020720
90) Zighan, S., Al-Kalha, Z., Bamford, D., & Reid, I. (2021). A capability perspective on service provision in project-based organisations. International Journal of Services and Operations Management, 38(4). https://doi.org/10.1504/IJSOM.2021.114247