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ABSTRACT:

Turnover is the desire to leave organisation is a serious problem, especially in the hospitality industry. Turnover intention is the beginning of real turnover can caused by a number of factors including job satisfaction and work-family conflict. This study aims to analyse the effect of work family conflict on job satisfaction and turnover intention. Using a sample of 235 employees at a four-star hotel, data was collected by distributing questionnaires. This study used Amos SEM to test the hypothesis. The results showed that employees tend to decide to leave the organization when they do not feel job satisfaction. Work-family conflict was found to be a trigger in reducing job satisfaction. In addition, work-family conflict can significantly increase employees' intention to leave the organization. However, organizations must still be able to maintain employee work family conflict to enhancing job satisfaction in reduce the desire to leave the organization.

KEYWORDS:

work family conflict, job satisfaction, turnover intention

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