Balanced Scorecard Analysis Supported by Good Corporate Governance in Evaluating the Performance of Perumda Air Minum Tirta Tuah Benua East Kutai
1Yuli Murtiningsih, 2Sihwahjoeni, 3Maxion Sumtaky
1,2,3University of Merdeka Malang, Indonesia
https://doi.org/10.47191/jefms/v7-i2-38ABSTRACT:
This study aims to analyze performance from the perspective of Balanced Scorecard supported by Good Corporate Governance in evaluating the performance of Perumda Air Minum Tirta Tuah Benua East Kutai. This study used mixed methods with quantitative descriptive research design. The results showed that (1) The internal business process perspective is good enough but still has to be optimized for water quality testing, (2) The growth and learning perspective shows satisfied results, but the Company still has to increase opportunities and improve employee careers , (3) Financial Perspective, profitability ratio and cash ratio still do not get maximum value because the Company experiences losses due to the absence of water tariff adjustments, (4) Customer perspective, customer satisfaction is good enough, but the Company still has to improve service and service coverage on an ongoing basis, (5) The implementation of Good Corporate Governance is good enough but the Company still has to socialize policies and regulations for the progress of the Company.
KEYWORDS:
Internal Business Processes Perspective, Learning and Growth Perspective, Customer Perspective, Financial Perspective, Good Corporate Governance
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