Digital Transformation in the Public Sector: Bibliometric and Systematic Review Analysis
1Samira EL FEROUALI, 2Abdelali EZZIADI, 3Said OUHADI
1LAREGO, ENCG, Cadi Ayyad University
2IGPO, Polydisciplinary Faculty of Sidi Bennour, Chouaib Doukkal University
3LAREGO, ENCG, Cadi Ayyad University
https://doi.org/10.47191/jefms/v7-i2-21
ABSTRACT:
Purpose:
This article aims to analyze the evolution of digital transformation in the public sector as well as the trends, limits, and obstacles of this process.
Method:
Our bibliometric and systematic literature analysis on digital transformation in the public sector is based on scientific articles published between 2017-2021 in different selected contexts. This analysis is based on the inclusion and exclusion criteria defined by adopting the PRISMA method. Out of 3083 extracted articles, 88 were processed through a bibliometric analysis, followed by a systematic analysis to answer the research questions.
Finding:
The analyzed articles highlighted the growing interest of researchers in digital transformation in the public sector, particularly after the advent of the COVID-19 pandemic. This integration of digital, based on endogenous and exogenous factors, would allow public organizations to improve their capacities at all levels.
Theoretical and managerial implications:
This work reviews the research papers on digital transformation in the public sector. In addition, this paper summarizes the good practices identified in organizations on a global scale to promote benchmarking.
Limitations:
The exclusion of several articles from other areas of research (Law, sociology, economics, politics, etc.).
KEYWORDS:
Digital transformation, public sector, PRISMA, bibliometric analysis. systematic analysis.
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