Economic Status and Public Response: A Comprehensive Analysis of Satisfaction and Trust in Government
1Muhammad Faisal Akbar, 2Suhaidar Suhaidar, 3Vebtasvili Vebtasvili, 4Septian Azmiadi
1,2,3,4Universitas Bangka Belitung, Indonesia
https://doi.org/10.47191/jefms/v7-i12-60ABSTRACT:
This study investigates the impact of public service quality on civilian satisfaction and public trust in local governments in Indonesia, with a focus on Bangka Belitung. The research introduces a novel approach by analyzing the mediating role of socioeconomic factors in shaping public perceptions, such as Income, Education, and Age. This research uses a quantitative methodology. We analyzed data from 113 respondents through Partial Least Squares (PLS). The results reveal that interaction quality significantly enhances public trust, while demographic factors display varying levels of influence. The findings suggest that improving public trust requires targeted interventions addressing service quality and socioeconomic disparities. This research contributes to the literature by offering a comprehensive model for assessing the dynamics between service quality and public trust in a developing country, providing policymakers with insights to enhance government performance and citizen engagement.
KEYWORDS:
Public Trust, Civilian Satisfaction, Public Service Quality
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