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ABSTRACT:

Purpose:
This study aims to investigate the impact of training on employee experience in the context of digital HR, with a specific focus on the physical, digital, and cultural dimensions of employee experience.
Methodology:
This paper employs a qualitative research approach, specifically semi-structured interviews with 9 employees and managers in leading telecommunication companies in Vietnam.
Findings:
The study found that while digital training offers significant advantages in terms of flexibility and accessibility, it may not fully address the need for social interaction and cultural experiences. A blended approach that combines traditional and digital methods can provide a more comprehensive and effective training experience.
Originality/Value:
This study contributes to the growing studies on the impact of training on employee experience in the digital age. By examining the physical, digital, and cultural dimensions of employee experience, this research offers valuable insights for organizations seeking to optimize their training strategies and enhance employee satisfaction and engagement.

KEYWORDS:

training, digital HRM, employee experience

REFERENCES:

1) Bilderback, S., Movahed, M., & McCarthy, V. (2024). The growth of e-learning in the technology industry in Middle Tennessee. Development and Learning in Organizations: An International Journal.

2) Heyes, J., & Stuart, M. (1996). Does training matter? Employee experiences and attitudes. Human resource management journal, 6(3), 7-21.

3) Morgan, J. (2017). The employee experience advantage: How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. John Wiley & Sons.

4) Malik, A., Budhwar, P., Mohan, H., & NR, S. (2023). Employee experience–the missing link for engaging employees: Insights from an MNE's AI‐based HR ecosystem. Human Resource Management, 62(1), 97-115.