Assessing the Impact of Performance Management Systems on Reward Management and Staff Motivation in Malawi: A Case Study of Lilongwe University of Agriculture and Natural Resources (LUANAR)
1Daston Raphael Mpando, 2Ferdinand Chipindi
1,2The University of Zambia, Graduate School of Business, 10101
https://doi.org/10.47191/jefms/v7-i11-31ABSTRACT:
The study assessed the impact of performance management systems (PMS) on reward management and staff motivation at the Lilongwe University of Agriculture and Natural Resources (LUANAR) in Malawi. Its objectives were: to assess the implementation of the PMS at LUANAR, focusing on its alignment with reward management practices and its effect on staff motivation; to examine the efficacy of the current PMS at LUANAR in enhancing reward management practices and staff motivation; and to identify challenges affecting the optimal functioning of the PMS along with devised interventions at LUANAR. The study utilized Performance Management and Equity Theories to assess PMS alignment with reward practices. A mixed-method design was employed, incorporating qualitative and quantitative approaches. The sample included 106 respondents, comprising: academic staff, administrative personnel, and management officials involved with PMS using purposive sampling for specific groups and simple random sampling for statistical representativeness. Data collection involved semi-structured interviews and structured questionnaires. A 100% questionnaire return rate was achieved. Qualitative data were analyzed thematically to identify patterns, while quantitative data were processed using descriptive statistics with SPSS version 20. The analysis showed that 67% of respondents viewed the alignment between PMS and reward management positively, although 27% noted inconsistencies in reward reflection. Motivation levels varied, with 49% experiencing an increase and 33% reporting a decrease, indicating issues with the clarity of performance-reward links. While 80% of respondents reported a high adoption rate, 10% faced barriers such as insufficient training. Performance metrics were positively rated by 60%, but 15% found them unclear. Additionally, concerns included inconsistent professional development opportunities and perceived inequities in rewards and feedback. Besides, the study noted that the ineffectiveness of the current PMS is due to a lack of coherent government policy and insufficient leadership support, leading to non-adherence to performance practices and a decline in service delivery, which negatively affects staff motivation and rewards. In response, the study recommends that LUANAR refine its PMS by ensuring transparent and consistent reward criteria, improving clarity in performance-reward links, and investing in comprehensive training programs. The university should also clarify performance metrics, standardize feedback protocols, and develop equitable professional development opportunities. Enhancing leadership support for the PMS and addressing perceived inequities in reward distribution are crucial for boosting staff engagement and effectiveness. These recommendations aim at addressing identified deficiencies and improve the implementation and impact of the PMS at LUANAR.
KEYWORDS:
Impact, Performance Management Systems, Reward Management, Staff Motivation, LUANAR, Malawi.
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