JEFMS Journal

Google Scholar

Article Pdf

---

ABSTRACT:

Performance is one of the factors that influences the success of a company.Factors that influence performance achievement are ability factors and motivation factors. This research was conducted based on field phenomena which indicate inadequate employee performance, thought to be caused by weak work motivation, servant leadership and OCB. The research aims to analyze the influence of work motivation, servant leadership on OCB and employee performance. Associative causal research method with a sample of 120 BPR employees in Sukawati District. Data collection was carried out using a questionnaire. The data analysis technique used is SPSS and SmartPLS. The research results show that work motivation has a positive and significant effect on employee performance, servant leadership has a positive and significant effect on employee performance, work motivation has a positive and significant effect on OCB, servant leadership has a positive and significant effect on OCB, OCB has a positive and significant effect on employee performance, OCB can mediate the influence of work motivation on employee performance. OCB can mediate the influence of work motivation on employee performance. The conclusion of this research is that hypotheses 1 to 7 areaccepted. . Inthis research, the factors that have the greatest impact on improving employee performance at BPR in SUkawatiDistict are also known, so that management can optimize these factors to improve employee performance.

KEYWORDS:

Work Motivation, Servant Leadership,Organizational Citizenship Behavior (OCB), Employee Performance

REFERENCES:

1) Hasibuan, M. S. 2006. ManajemenSumberDayaManusia. Jakarta: PT Haji Masagung.

2) Syaifuddin. 2021. Jurnal.PengaruhMotivasiKerjaTerhadapSemangatKerja Dan KinerjakaryawanDinasPendidikan Dan KebudayaanKabupatenKepulauanMeranti. Journal of Applied Management and Accounting Science (JAMAS) Vol 3, No 1, Desember 2021:59-71

3) Sukarta, I KadekRahyudi. 2019. Jurnal. PengetahuanManajemen, Kompensasi, MotivasiKerjaDalamMeningkatkanKinerjaKaryawanDenganSemangatKerjaSebagaiVariabel Intervening. JurnalManajemenBisnisIssn : 1829-8486 (Print) | Issn : 2528-1216 (Online) Volume 16, No. 3, Juli 2019

4) Savira, ShasqiaHusnul. 2022. Jurnal.PengaruhKepemimpinanTransformasional Dan MotivasiBerprestasiTerhadapKinerjakaryawanDinasKesehatan Kota Pekanbaru Economics, Accounting And Business Journal, Vol. 2 No. 1, Hlm. 279-287, Januari 2022

5) Sholikhah, E. I., &Prastiwi, S. K. (2020). The Impact Of Leadership To Serve And Organizational Commitments To Employee Performance With Behavior Organizational Citizenship as Mediation Variable. Journal of Business andManagement Review.

6) Mustaqim, Haji. 2022. Jurnal. PengaruhSemangatKerja, MotivasiKerja Dan LingkunganKerjaTerhadapKinerjaKaryawanPadaBatamTelevisi. JurnalManajerial Dan BisnisTanjungpinang Volume 5 No. 2 Tahun 2022 E-Issn 2655-5921

7) Narung, I Gst. Gede. 2023. Jurnal. PengaruhMotivasiTerhadapKinerjakaryawanDinas Daerah PadaPemerintah Kota Mataram. JurnalGanecaSwara Vol. 17, No.1, Maret 2023

8) Kurniasih, ImasWiwin. 2023. Jurnal.PengaruhMotivasiBerprestasiTerhadapKinerjaKaryawan Di Gh Universal Hotel Bandung. JurnalEkonomiManajemenBisnis Dan Akuntansi | Volume 2, Number 1, Maret 23, Page. 62 – 74

9) Hidayah, S., &Harnoto, H. (2018). Role of Organizational Citizenship Behavior(OCB), Perception of Justice and Job Satisfaction on Employee Performance.JurnalDinamikaManajemen, 9(2), 170–178. https://doi.org/10.15294/jdm.v9i2.14191.

10) Jufrizen, J., &Kandhita, E. S. (2021). The effect of organizational justice on employee performance by job satisfaction as an intervening variable. JurnalKajianManajemenBisnis, 10(1), 1. https://doi.org/10.24036/jkmb.11219200