The Effect Organizational Based Self Esteem and Resilience to
Work Engagement: Case Study Indonesian E-Commerce
1Dian Riskarini, 2Yuli Ardianto, 3Lazarus Sinaga, 4Kukuh Deswari Pratikno
1,2,3,4Fakultas Ekonomi & Bisnis Universitas Pancasila
https://doi.org/10.47191/jefms/v6-i9-39ABSTRACT:
In Indonesia's rapidly growing e-commerce sector, high employee turnover rates have presented significant challenges, with companies struggling to retain a competent workforce. This study investigates the role of organizational-based self-esteem (OBSE) and resilience in fostering work engagement in this sector. Our findings firmly indicate that higher OBSE levels deeply integrate employees into their roles, nurturing an environment where individuals feel valued and effectively engaged with their tasks. Moreover, resilience plays a critical role in enhancing work engagement, with resilient employees adeptly navigating challenges and positively contributing to the workplace atmosphere. In conclusion, nurturing OBSE and resilience is crucial for fostering a highly engaged workforce, promising a trajectory of success and prosperity for e-commerce enterprises in Indonesia
KEYWORDS:
e-commerce sector in Indonesia, work engagement, organizational-based self-esteem (OBSE), resilience
REFERENCES:
1) Wang, Z., Li, C., & Li, X. (2016). Resilience, Leadership and Work Engagement: The Mediating Role of Positive Affect. Social Indicators Research, 132(2), 699-708. Doi: 10.1007/s11205-016-1306-5
2) Andini, R. C., & Kurniawan, I.N. (2014). Kesejahteraan spiritual dan work engagement (Thesis). Universitas Islam Indonesia
3) Sari, W. A. I., & Kurniawan, I.N. (2015). Peran Tawakal Kepada Allah dan Job Crafting dalam Work Engagement Karyawan (Thesis). Universitas Islam Indonesia.
4) Marciano, P.L. (2010). Carrots and Sticks Don’t Work Build a Culture Employee Engagement with the Principles of RESPECT. Mexico: McGraw Hill.
5) Cataldo, P. (2011). Focusing on Employee Enggaement: How to Measure It AndImprove It. UNC Executive Development
6) Xanthopoulou D, Bakker, A., B, Kantas A, Demerouti, E & Schaufeli W.B. (2009). “Work Engagement and Financial Returns: A diary study on the role of Job and Personal Resources.”Journal of Occupational and Organizational Psychology,(82) 183-200.
7) Pierce, J. L., Gardner, D. G., Cummings, L. L., & Dunham, R. B. (1989). Organization-based self-esteem: Construct definition, measurement, and validation. Academy of Management journal, 32(3), 622-648.
8) Uçar, D., & Ötken, A. B. (2010). Perceived organizational support and organizational commitment: The mediating role of organization based selfesteem. Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 25(2).
9) Rotich, R. K. (2016). The impact of organizational-based self-esteem on work engagement among state corporations employees in Kenya. European Journal of Business and Management, 8(15), 114-124.
10) Bakker, A. B., & Leiter, M. P. (Eds). (2010). Work Engagement: A Handbook of Essential Theory and Research. New York: Psychology Press.
11) Xanthopoulou D, Bakker A., B, Demerouti E & Schaufeli W. B. (2012). A diary study on the happy worker: How job resources relate to positive emotions and personal resources. European Journal of Work and Organizational Psychology, 21 (4), 489-517.
12) Mcewen, K. (2011). Building Resilience at Work. Australia: Australian Academic Press
13) Wang, Z., Li, C., & Li, X. (2016). Resilience, Leadership and Work Engagement: The Mediating Role of Positive Affect. Social Indicators Research, 132(2), 699-708. Doi: 10.1007/s11205-016-1306-5
14) Baldwin, T. T., & Ford, J. K. (1988). Transfer of training: a review and directions for future research. Personnel Psychology, 41, 63-105
15) Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of management journal, 33(4), 692- 724.
16) Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and psychological measurement, 66(4), 701-716.
17) Federman, B., (2009). Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyality, San Francisco: Jossey Bassa Wiley Imprint.
18) Perdana, A. (2014). Perbedaan Work Engagement antara Karyawan Tetap dan Karyawan Outsourcing pada Pegawai PT. Sakti Bangun Kencana Rayeuk. (Doctoral dissertation). Universitas Islam Negeri Sultan Sarif Kasim Riau
19) Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and psychological measurement, 66(4), 701-716.
20) Bakker, A. B. (2011). An evidence-based model of work engagement. Current directions in psychological science, 20(4), 265-269.
21) Coopersmith, S. 1967. The Antecedent of self-esteem. San Fransisco: WH Freeman and Company.
22) Pierce, J. L., Gardner, D. G., Cummings, L. L., & Dunham, R. B. (1989). Organization-based self-esteem: Construct definition, measurement, and validation. Academy of Management journal, 32(3), 622-648.
23) Pierce, J. L., & Gardner, D. G. (2004). Self-esteem within the work and organizational context: A review of the organization-based self-esteem literature. Journal of management, 30(5), 591-622.
24) Indrayanto, A., & Nugroho, S. W. (2013). Pengaruh pelatihan terhadap komitmen organisasional dengan organizational based self-esteem sebagai variable pemediasi. In Performance (Vol. 18, No. 2).
25) Bridges, Block J., & Kremen A.M. (1996). IQ and ego-resiliency: Conceptual and empirical connections and separateness. Journal of Personality and Social Psychology,70, 349–361.W (1995). Job shift: How to Prosper In A Workplace Without Jobs (1st ed.). Da Capo Press
26) Block J., & Kremen A.M. (1996). IQ and ego-resiliency: Conceptual and empirical connections and separateness .Journal of Personality and Social Psychology,70, 349–361.Caza, B. B., & Milton, L. P. (2012). Resilience at work. In the Oxford handbook ofpositive organizational scholarship
27) Reivich, K and Shatte, A. (2002). The Resilience Factor: 7 Essential Skills for Overcoming Life’s Inevitable Obstacles. Broadway Books
28) Winwood, P. C., Colon, R., & McEwen, K. (2013). A practical measure of workplace resilience: developing the resilience at work scale. Journal of Occupational and Environmental Medicine, 55(10), 1205-1212.
29) Mase, A. J., & Tyokya, T. L. (2014). Resilience and organizational trust as correlates of work engagement among health workers in Makurdi metropolis. European Journal of Business and Management, 6(39), 86- 93
30) Malik, P., & Garg, P. (2017). Learning organization and work engagement: the mediating role of employee resilience. The International Journal of Human Resource Management, 1-24
