JEFMS Journal

ABSTRACT:

Job satisfaction is a form of welfare that must be obtained by an individual in his work. There are many variables that affect the level of job satisfaction. The purpose of this study was to determine differences in levels of job satisfaction based on biographical characteristics of service sector workers in Province of Lampung. The research sample was 196 people who were taken purposively by using a questionnaire in data collection. Data collection was carried out using the Google form application which was distributed to respondents through social media and other communication media. Data analysis was carried out quantitatively using descriptive statistics and Pearson's correlation. The results showed that biographical characteristics represented by age, length of work, gender, and marital status had a relationship with job satisfaction in service sector workers in Province of Lampung. Statistically, age has a negative, very weak and significant relationship with job satisfaction. Meanwhile, length of work has a negative, very weak, and insignificant relationship with job satisfaction. On average, the satisfaction level of male workers is higher than that of female workers. The average level of job satisfaction of workers with married status is higher than workers who are not married.

KEYWORDS:

Job Satisfaction, Biographical Characteristics, Age, Gender, Length of Work, Marital Status

REFERENCES:

1) Adiawaty, Susi. 2019. “Tantangan Perusahaan Mengelola Perbedaan Generasi Karyawan” Tantangan Perusahaan Mengelola Perbedaan Generasi Karyawan Esensi: Jurnal Manajemen Bisnis, Vol. 22 No. 3 / 2019 Halaman 376 – 382

2) Anser, Muhammad Khalid; Moazzam Ali; Farooq Anwar; and Muhammad Usman. 2020. Subjective Age and Job Satisfaction: A Moderated Mediation Model of Job Burnout and Chronological Age. Original Research article. Front. Public Health, 06 March 2020 Sec. Occupational Health and Safety. Volume 8 - 2020 https://doi.org/10.3389/fpubh.2020.00062

3) Ariyanti, Fajar & Monica Elysa.2022. Hubungan Faktor Demografi dan Kebahagiaan di Tempat Kerja dengan Kepuasan Kerja Staf Rumah Sakit di Provinsi Lampung (Analisis Data RISNAKES Tahun 2017). Jurnal Untuk Masyarakat Sehat (JUKMAS). Halaman 29 – 40. e-ISSN : 2715-7687- P-ISSN : 2715-8748

4) Chakraborty, Utpal. 2023. Motivational Theory: An Analysis of Key Concepts and Applications. First Edition. OrangeBooks Publication. Smriti Nagar, Bhilai, Chhattisgarh -490020. Website: www.orangebooks.in

5) Daryanto, E., Sagala, S., & Badiran, M. (2015). The Influence Of Individual Characteristics And Job Characteristics On Vocational School Teachers’ Job Satisfaction In Province Of North Sumatera. IOSR Journal of Research & Method in Education Ver. III, 5(1), 2320–7388. https://doi.org/10.9790/7388-05130611

6) Davidson, Marilyn dan Gary Cooper. 1983. Stress and Woman. Prentice Hall. London

7) Dian, Romel. 2013. Pengaruh Karakteristik Individu Terhadap Kepuasan Kerja Dan Implikasinya Pada Kinerja Karyawan Di Unikom. https://elib.unikom.ac.id/gdl.php?mod=browse&op=read&id=jbptunikompp-gdl-dianromeln-30920

8) Farla, Wita; Kosasih Zen; Yuliansyah Diah. 2017. Karakteristik Biografis dan Pengaruhnya Terhadap Kinerja Individual yang dimediasi oleh Kepuasan Kerja. Jurnal Manajemen dan Bisnis Sriwijaya (JMBS) ISSN: 1412-4521 Vol.15 No.2 2017

9) Gibson, James. L, John M Ivancevich, James H Donelly, Jr. 1994. Organization ; Behavior, Structure and Proccess. Richard D. Irwin, Inc. USA

10) Lashwaty, Nina Dewi & Ina Sholihah W. 2018. Pengaruh Usia, Jenis Pekerjaan, Kompensasi, Kesempatan Pengembangan Karier, Dan Lingkungan Kerja Psikologis Terhadap Kepuasan Kerja Sumber Daya Manusia Di Lembaga Pendidikan Primagama Manahan – Solo. Jurnal EKA CIDA Vol. 3 No. 2 September 2018 ISSN : 2503-3565 e-ISSN:2503-3689 Halaman 20 - 40

11) Luthan, Fred. 1989. Organizational Behavior. Fifth Edition. McGraw-Hill. New York.

12) Miqyal, Abiem Muhammad. 2019. Perbedaan Kepuasan Kerja Ditinjau Dari Jenis Kelamin Pada Pegawai Dinas Perhubungan Kota Surabaya. Character: Jurnal Penelitian Psikologi Volume 06. Nomor 04 (2019). Halaman 1 - 5

13) Nurjayadi, Rostiana D. 2005.Kepuasan Kerja Pada Karyawan Ditinjau Berdasarkan Faktor Demografik dan Motif Berprestasi, Psikologika Nomor 19 tahun X Januari2005 Halaman 50 – 57

14) O’Brien, Gordon E. and Peter Dowling, 1981. Age and Job Satisfaction. Australian Ps-vchologist Vol. 16 No. 1 March, 1981. Page 49 - 61

15) Robbins, Stephen P. 1996. Organization Theory, Third Edition. New York: Prentice-Hall, Inc

16) …………… .. 1996. Organizational Behavior ; Concept, Controversies and Applications. Fifth Edition. Prentice Hall International Inc. New Jersey. USA

17) ……………... 2001. Organizational Behavior. Seventh edition. Prentice Hall. New Jersey

18) Robbins, Stephen P., & Judge, T. A. (2013). Organizational Behavior. Pearson Education Limited (Vol. 40). https://doi.org/10.1017/CBO9781107415324.004

19) Rosariana, Bernadeta. 2021. Generasi “Milenial” Dan Generasi “Kolonial” https://www.djkn.kemenkeu.go.id/kpknl-pontianak/baca-artikel/14262/Generasi-Milenial-Dan-Generasi-Kolonial.html. Selasa, 28 September 2021

20) Shemon. Wahidul Sheikh. 2018. Effects of Biographic Factors on Overall Job Satisfaction of Bank Employees. Global Journal of Management and Business Research: G Interdisciplinary Volume 18 Issue 2 Version 1.0 Year 2018 Page 32 - 42

21) Topino, Eleonora; Annamaria Di Fabio; Letizia Palazzeschi; and Alessio Gori. 2021.

22) Personality traits, workers’ age, and job satisfaction: The moderated effect of conscientiousness. PLOS ONE | https://doi.org/10.1371/journal.pone.0252275 July 26, 2021. Page 1 – 14.

23) https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0252275

24) Wexley, Kenneth. N & Gary A. Yulk. 1984. Organizational Behavior and Personnel Pcychology. Irwin. Illinois. USA

25) Widanarni, Deni; Irwansyah; dan Setio Utomo. 2015. Pengaruh Karakteristik Individu, Karakteristik Pekerjaan dan Karakteristik Organisasi terhadap Kepuasan Kerja Karyawan PT. Bank Rakyat Indonesia Cabang Kuala Kapuas. Jurnal Bisnis dan Pembangunan, Vol 3, No. 1, Januari-Juni 2015 hal. 35 - 41

26) Winyanti, Ainun Fitri & Andi Fariana. 2023. Studi Kepuasan Kerja Bagi Generasi Milenial Di Dki Jakarta, Berdasarkan Pengaruh Dari Pengembangan Karir Dan Kompensasi. Publik: Jurnal Manajemen Sumber Daya Manusia, Adminsitrasi dan Pelayanan Publik Universitas Bina Taruna Gorontalo Volume 10 Nomor 2, 2023. Halaman 569 - 582

Website: