JEFMS Journal

ABSTRACT:

In recent years, along with the development trend of the Gig economy, app-based ride-hailing in Vietnam has been growing rapidly, especially in large cities. Related service activities such as passenger transportation, delivery of goods, food, payment, etc. have been expanding rapidly due to their convenience and specialization, which help save time and costs. App-based ride-hailing activities are becoming increasingly competitive with the participation of many major companies such as Grab, Gojek, Be, etc. with various policies and support to dominate the market share. The development of app-based ride-hailing is an inevitable trend as it creates a professionalization of the labor market, optimizing time, cost, and convenience for society. However, there are still some issues that need to be researched and improved for sustainable development of this field such as insurance policies, labor union activities, etc. for the participants.

KEYWORDS:

Gig economy, ride-hailing, Vietnam.

REFERENCES:

1) ABI Research (2020). Implosion in demand for personal mobility collapses new vehicle sales and ride-hailing trips in 2020, New York, December 15, 2020.

2) Ministry of Transport (2016). Decision No. 146/QD-BGTVT on stopping the pilot plan for implementing science and technology applications to support management and connect passenger transport activities under contract (according to Decision No. 24/QD-BGTVT dated January 7, 2016) from April 1, 2020 to comply with the provisions of Decree No. 10/2020/ND-CP dated January 17, 2020 of the Government on business and conditions for doing business in automobile transport, dated February 11, 2020.

3) Ministry of Transport (2016). Decision No. 24/QD-BGTVT on issuing a Pilot Plan for the implementation of science and technology applications to support the management and connection of passenger transport operations under contract, dated January 7, 2016.

4) Government (2020). Decree No. 10/2020/NĐ-CP on business and conditions for business of road transport by automobile, dated January 17, 2020.

5) The Competition and Consumer Protection Department - Ministry of Industry and Trade (2022). The competition challenge for the ride-hailing market in the new normal era, http://vcca.gov.vn/default.aspx?page=news&do=detail&category_id=e0904ba0-4694-4595-9f66- dc2df621842a&id=62e19f22-e882-4396-b828-9715663152c1.

6) Decision Lab (2020). Connected Consumer Report for Q2 2020, Ho Chi Minh City, Vietnam.

7) Mordor Intelligence (2021). Ride-hailing market: Growth, Trends, Covid-19impact,and forecast(2022-2027), https://www.mordorintelligence.com/industry-reports/ride-hailing- market.

8) Q&Me (2021). Ride-hailing vs Traditional transportation: Demand difference in Vietnam, Q&Me Vietnam market research, Ho Chi Minh City, Vietnam.

9) Q&Me (2021b). Food ordering trends in Vietnam 2022, Q&Me Vietnam market research, Ho Chi Minh City, Vietnam.

10) Reporter Linker (2020). Vietnam Ride-Hailing Market - Growth, Trends, and Forecasts (2020 - 2025), September 2020.

11) REPUTA (2020). Vietnamese food delivery market 2020, Social Listening Report, Ho Chi Minh City, Vietnam.

12) Statista (2020). Most used app for food delivery orders in Vietnam as of June 2020, December 2020.

13) Statista (2021a). Revenue of the ride-hailing and taxi segment in Vietnam from 2017 to 2025, August 19, 2021.

14) Statista (2021b). Revenues of leading online food delivery apps in Vietnam in 2020, Sep. 22, 2021.

15) Statista (2021c). Vietnam: online food delivery revenue 2017-2024, Jul 5, 2021

16) We Are Social and Hootsuite (2021). Digital 2021: Vietnam, https://drive.google.com/file/d/1kWS1gngkETxwWOuuV-