JEFMS Journal

ABSTRACT:

This work empirically established the moderating effect of perceived organisational support on learning organisation and company reputation in Nigeria’s SMEs. This study employed a quantitative research design with an adopted questionnaire to collect data from the Four Hundred and Seventy-Eight (478) managers or owners of small and medium scales enterprises in Lagos, Nigeria. SmartPLS-SEM 4 was used to analyse the data collected. The results of the structural models showed a significantly positive statistical relationship between learning organisation and company reputation. However, perceived organisational support does not moderate the relationship between learning organisation and company reputation. This study's purview lies in Nigeria's small and medium-scale enterprises. Thus, it limits the generalisation of results to big or blue-chip firms. However, further research could be considered in the big establishments or specific industries to support the findings. The study's conclusions have specific applications for owners, managers, and corporate organisations. Business organisations must be deliberately placed to compete in today's intensely dynamic and competitive business environment; as a result, they must ensure that a learning environment is provided and that employees are constantly learning on the job to foster worthwhile delivery and improve firm’s reputation.

KEYWORDS:

Perceived organisational support, learning organisation, company reputation, business owners and business managers.

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