JEFMS Journal

ABSTRACT:

This research aims to determine the influence of the quantity and quality of human resources on the quality of service in ketawanggede village, Malang city, as well as to describe and analyze the influence of the quantity of human resources and quantity of human resources through service quality on community satisfaction in ketawanggede village, Malang city. the quantitative method using path analysis showed that the results of partial regression testing showed that the variables quantity of human resources and quality of human resources had a significant effect on service quality, which could be proven statistically. the calculation results show that the direct influence of the quantity of human resources on community satisfaction is 0.271 and the indirect influence of the quantity of human resources on community satisfaction is 0.381, so this means that the indirect influence is greater than the direct influence, so it can be concluded that indirectly the quantity human resources through service quality have a significant effect on community satisfaction in ketawanggede village, Malang city so that hypothesis iii can be tested statistically. the results show that the quality of human resources on community satisfaction is 0.162 and the indirect influence of the quality of human resources on community satisfaction is 0.096, meaning that the indirect influence is smaller than the direct influence, so it can be concluded that indirectly the quality of human resources through service quality does not have a significant effect on community satisfaction in ketawanggede village, Malang city.

KEYWORDS:

quality of human resources, quantity of human resources, quality of service, and service user satisfaction

REFERENCES:

1) Argüeso, D., Evans, J. P., Fita, L., & Bormann, K. J. (2014). Temperature response to future urbanization and climate change. Climate Dynamics, 42(7–8), 2183–2199. https://doi.org/10.1007/s00382-013-1789-6

2) Boenigk, S., Fisk, R., Kabadayi, S., Alkire, L., Cheung, L., Corus, C., Finsterwalder, J., Kreimer, A. A., Luca, N., Omeira, M., Paul, P., Santos, M. F., & Smidt, N. (2020). Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework. Journal of Public Policy & Marketing, 40(2), 165–183. https://doi.org/10.1177/0743915620962815

3) Ditmore, C. J., & Miller, A. K. (2021). Mobility as a Service Operating Model to Enable Public Policy. Transportation Research Record, 2675(11), 141–149. https://doi.org/10.1177/03611981211026664

4) Guiso, L., Sapienza, P., & Zingales, L. (2011). Civic capital as the missing link. In Handbook of Social Economics (Vol. 1, Issue 1 B). Elsevier B.V. https://doi.org/10.1016/B978-0-444-53187-2.00010-3

5) International Labour. (2020). Global Employment Trends for Youth 2020: Technology and the future of jobs. In International Labour Organization. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/--- publ/documents/publication/wcms_737648.pdf

6) Khan, M. H. (2022). Reshaping the Public Policy: Well-being as a Driver to the Development Narrative. Indian Journal of Public Administration, 00195561221083797. https://doi.org/10.1177/00195561221083797

7) Lindsay, J. (2017). Challenging the secularist assumption: Religion, public policy and civil service culture. Social Compass, 64(2), 262–274. https://doi.org/10.1177/0037768617697915

8) Mardiyaningsih, D. I., Dharmawan, A. H., Kolopaking, L. M., Firdaus, M., & Nielsen, M. R. (2018). Livelihood Structure Transformation of Rural Communities: A Livelihood System Analysis of the Dayak Punan of Berau. Journal of Economics and Sustainable Development, 9(18), 11–20. https://www.iiste.org/Journals/index.php/JEDS/article/view/44279

9) Michael, E. O., Emeka, A., & Emmanuel, E. N. (2016). The Relationship between Unemployment and Economic Growth in Nigeria: Granger Causality Approach. Research Journal of Finance and Accounting, 7(24), 153–162.

10) Muhammad Fadil, T. (2019). Peran cafe sawah dalam pengembangan ekonomi desa pujon kidul, kecamatan pujon, kabupaten Malang. Jurnal Ilmiah Mahasiswa FEB, 8(1), 1–11.

11) Muryani, P. A. P. (2018). The Impact of Economic Growth, Unemployment Rate and Government Expenditure on Poverty Rate in Indonesia. American Journal of Engineering Research (AJER), 7(3), 109–119. http://scholar.unand.ac.id/35384/

12) Olawale, F., & Garwe, D. (2010). Obstacles to the growth of new SMEs in South Africa: A principal component analysis approach. African Journal of Business Management, 4(5), 729–738.

13) Osman, A., Webber, C., Oliel, S., Couture-Lavoie, K., Lencucha, R., & Shikako-Thomas, K. (2020). Engagement of Occupational Therapy Organizations with Public Policy: A Qualitative Analysis. Canadian Journal of Occupational Therapy, 87(5), 354–363. https://doi.org/10.1177/0008417420961689

14) Putra, R. A. R. S., Ariyadi, B., Kurniawati, N., & Haryadi, F. T. (2017). Pengaruh Modal Sosial Terhadap Tingkat Kesejahteraan Rumah Tangga Peternak: Studi Kasus Pada Kelompok Peternak Ayam Kampung Ngudi Mulyo, Gunungkidul. Buletin Peternakan, 41(3), 349. https://doi.org/10.21059/buletinpeternak.v41i3.18135

15) Qodri, L. A., & Tri Wahyudi, S. (2021). Nexus between Issue of Environmental Pollution and the Urban Population: Evidence of Economic Growth in Indonesia. Journal of Economics Research and Social Sciences, 5(2), Layouting. https://doi.org/10.18196/jerss.v5i2.12453

16) Ruspayandi, T., Bantacut, T., Arifin, B., & Fahmi, I. (2022). Market-Approach-Based Policy to Achieve Rice Price Stability in Indonesia—Can It Be a Complement? Economies, 10(12), 1–19. https://doi.org/10.3390/economies10120296

17) Scott, S. M., & Scott, P. A. (2020). Nursing, advocacy and public policy. Nursing Ethics, 28(5), 723–733. https://doi.org/10.1177/0969733020961823

18) Shultz, G. P., & Dam, K. W. (1977). Reflections on Wage and Price Controls. Industrial and Labor Relations Review, 30(2), 139. https://doi.org/10.2307/2522868

19) Sukarni Novita Sari, D. (2021). Pengembangan Pariwisata Dalam Upaya Pembangunan Ekonomi Masyarakat Di Pulau Pari Kepulauan Seribu. Jurnal Abiwara, 2(2), 6–12.

20) Sukrisna, I. A., Sudibia, I. K., & Budiasa, I. G. S. (2018). Peran Pemerintah Dan Modal Sosial Terhadap Kesejahteraan Rumah Tangga Miskin Di Kecamatan Gerokgak Kabupaten Buleleng. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 1, 177. https://doi.org/10.24843/eeb.2018.v07.i01.p07

21) van Anders, S. M., Schudson, Z. C., Abed, E. C., Beischel, W. J., Dibble, E. R., Gunther, O. D., Kutchko, V. J., & Silver, E. R. (2017). Biological Sex, Gender, and Public Policy. Policy Insights from the Behavioral and Brain Sciences, 4(2), 194–201. https://doi.org/10.1177/2372732217720700

22) Wahyuningrum, F., & Soesilowati, E. (2021). The Effect of Economic Growth, Population and Unemployment on HDI. Indonesian Journal of Development Economics, 4(2), 1217–1229.