The Role of Job Satisfaction Mediating Time Management and Organizational Citizenship Behavior on Performance
1I Komang Dwi Yasa,2 Ida Ayu Putu Widani Sugianingrat, 3I Made Astrama
1Student Of Magister Manajement Program on Faculty of Business and Tourism Economics, University Hindu Indonesia, Indonesia, Jl. Sangalangit, Penatih, Kec. Denpasar Timur, Kota Denpasar, Bali 80238
2,3Faculty of Business and Tourism Economics, University Hindu Indonesia, Indonesia, Jl. Sangalangit, Penatih, Kec. Denpasar Timur, Kota Denpasar, Bali 80238
https://doi.org/10.47191/jefms/v5-i4-03ABSTRACT:
This study aims to analyze the effect of job satisfaction in mediating time management and organizational citizenship behavior on the performance. The population in this study was employee of Regional Technical Implementation Unit of the Payangan District Health Center in Gianyar Regency with a sample size of 81 people. This type of research is quantitative with data collection techniques using questionnaires, and the data analysis technique used is descriptive and inferential analysis with structural equation analysis model-partial least square (SEM-PLS) Management and organizational citizenship behavior directly have a positive and significant effect on employee satisfaction and performance, job satisfaction plays a partially significant role in mediating the effect of time management on employee performance and job satisfaction plays a partially significant role in mediating the effect of organizational citizenship behavior on employee performance.
KEYWORDS:
Job Satisfaction, Time Management, Organizational Citizenship Behavior, Performance
REFERENCES:
1) Abdillah, W., & Jogiyanto, H.M. (2009). PLS (Partial Least Square) Concepts and Applications for Empirical Research. Yogyakarta: Publishing Agency of the Faculty of Economics.
2) Abrar, Unsul, Isyanto. (2019). Effect of Organizational Citizenship Behavior (OCB) on Employee Performance (Study at PT. Urchindize Madura Branch). Journal of Business Behavior and Strategy Vol.7 No.2 Page 106 – 114
3) Adams, Richelle V., Erik Blair. (2019). Impact of Time Management Behaviors on Undergraduate Engineering Students' Performance. Sage Journal. Page 1-11, DOI: 10.1177/2158244018824506
4) Afandi, Pandi. (2018). Human Resource Management. First Printing. Yogyakarta : Publisher Zanafa Publishing
5) Akcoltekin, Alpturk. 2015. High school students time management skills in relation to research anxiety. Educational Research and Reviews. Vol 10 No 16
6) Akram, Muhammad Al-Adluni. (2010). Time Habits. (translated Taufik Ar). Yogyakarta: Marwa Library Publisher
7) Amanda, Dita Yulis. (2013). The Effect of Work Discipline And Organizational Commitment
8) Against Employee Performance Through Organizational Citizenship Behavior (OCB) At PT. Bank Rakyat Indonesia (Persero) Tbk Unit Jember University. Essay. Faculty of Economics, University of Jember
9) Amira, Danty. (2018). The Influence of Work Motivation, Time Management, And Work Stress On The Performance Of Part Time Workers With Student Status In Malang City. Scientific journals. Department of Economics, Faculty of Business Economics, Universitas Brawijaya
10) Andico, Christian, Sudharto P. Hadi, and Reni Shinta Dewi. 2013. The Effect of Compensation and Work Motivation on Employee Performance at PT Pelabuhan Indonesia III (Persero) Semarang Container Terminal. Diponegoro Journal of Social and Politic, pp:1-9.
11) Anwar. (2021). Effect of Organizational Citizenship Behavior (OCB) on Job Satisfaction and Employee Performance. Journal of Ganesha Polytechnic Institute of Medan, Volume 4 No 1. Page 35-46
12) Aprilia, A.D.T.(2016). The Relationship Between Time Management and Work Performance in Students Working at PT. X Yogyakarta. Essay. Yogyakarta: Sanata Dharma University Undergraduate Program.
13) As'ad, Moh. (2013). Industrial Psychology, Human Resources Science Series. Liberty, Jakarta.
14) Bustomi, Ahmad, Irfan Sanusi, Herman. (2020). The Effect of Organizational Citizenship Behavior (OCB) on Employee Performance (Survey Study on Employees of the Ministry of Religion, Bandung City). Journal of Da'wah Management. Volume 5 ( 1) pages 1-16
15) Carvalho, Adelina da Cruz, Gede Riana, Augusto de C. Soares. (2017). Motivation on Job Satisfaction and Employee Performance. International Research Journal of Management, IT & Social Sciences. Vol. 7 No. 5. ISSN: 2395-7492
16) Chaerani, Safira, Umar Nimran. 2018. The Effect of Organizational Citizenship Behavior (Ocb) on Job Satisfaction (Study on Employees of the Human Capital Division Head Office PT. Bank Negara Indonesia (Persero), Tbk.). Journal of Business Administration (JAB), Vol. 60 No. 2. Page 134-142
17) Damayanti, Riski, Agustina Hanafi, Afriyadi Cahyadi. (2018). The Effect of Job Satisfaction on Employee Performance (Case Study of Non-Medical Employees of RS Islam Siti Khadijah Palembang). Scientific Journal of Business and Applied Management. Vol XV No 2
18) Daniel, Cross Ogohi, Jiya N. Santeli. (2020). Effective Time Management On Employee Performance Of Northern Nigeria Noodle Company LTD. Vol 7 (1). ISSN: 2349-5197. PP 72-82
19) Darko, Samuel, Vincent Doh Terkper, Jewel Dela Novixoxo, Lucy Anning. (2018). Assessing The Effect Of Lead Time Management On Customer Satisfaction. International Journal of Developing and Emerging Economies. Vol.6 No.1, pp.1-22
20) Dewi, Nurmala Mustika. (2019). Analysis of Training, OCB (Organizational Citizenship Behavior), Remuneration With Job Satisfaction as an Intervening Variable on Employee Performance. Journal of Equilibria. Volume 6 No.1 ISSN 25031546. Pp 1-9
21) Goddess. (2011). Records Management. Jakarta: Library Achievement.
22) Elsabahy, Hanan ELsayed, Wafaa Fathi Sleem Hala Gaber El Atroush. (2015). Effect of Time Management Program on Job Satisfaction for Head Nurses. Journal of Education and Practice. Vol.6 No.32. ISSN 2222-1735
23) Ezeanyim, Ekene Ezinwa, Ufoaroh, Ebele Theresas & Ajakpo. (2019). The Impact of Job Satisfaction on Employee Performance in Selected Public Enterprise in Awka, Anambra State. Global Journal Of Management And Business Research: A Administration And Management Volume 19 Issue 7 Version 1.0. Online ISSN: 2249-4588 & Print ISSN: 0975-5853
24) Garay, H. D. V. (2006). Extra-Role Performance and Compensation Policy. SYNERGY, Business and Management Studies 8 (1):33-42.
25) Ghozali, Imam, Hengky Latan. (2015). Concepts, Techniques, Applications Using Smart PLS 3.0 For Empirical Research. BP Undip. Semarang
26) Ghozali, Imam. (2013). Multivariate Analysis Application With IBM SPSS 21 Update PLS Regression Program. Semarang: Diponegoro University Publishing Agency.
27) Halim, Ayu Nathaniah, Maria Brigitta Dewi. (2020). Analysis of the Effect of Organizational Citizenship Behavior on the Performance of 3 Star Hotel Employees in Surabaya. Essay. Hospitality Management Program, Faculty of Economics, Petra Christian University.
28) Hamdan, Ekshu and Setiawan, Roy. (2014). Effect of Financial and Non-Financial Compensation on Employee Performance of PT Samudera Buana Persada. AGORA, 2(1), h:1-7
29) Hamid, Abdul, Hazriyanto. (2019). The Effect of Job Satisfaction on Employee Performance at PT. Aker Solutions Batam. 2019. Journal of Benefit. Vol 4(2) Page 326-335
30) Handoko T. Hani. (2017). Personnel Management and Human Resources. Twenty-third print. Yogyakarta. : BPFE-Yogyakarta Publisher
31) Jaya, I.G.N.M. & Sumertajaya, I.M., (2008). Structural Equation Modeling With Partial Least Square. Proceedings of National Seminar on Mathematics and Mathematics Education, 1, pp.118-32.
32) Ministry of Health RI.(2014). Indonesia Health Profile 2014. Jakarta: Ministry of Health RI
33) Kurniasih, Denok.(2011). Health Program Performance in Reaching the Poor: A Study on Management Capacity in the Public Health Insurance Program (Jamkesmas) for Poor Families in Banyumas Regency. Sociohumanities. Vol. 13 (2) Pages 160-176
34) Lestari, Endah Rahayu, Nur Kholifatul Fithriyah Ghaby. (2018). Effect of Organizational Citizenship Behavior (OCB) on Job Satisfaction and Employee Performance. Journal of Agroindustry Technology and Management Volume 7 No. 2: pp 116-123
35) Lukito, Ricky. The Effect of Organizational Citizenship Behavior on Employee Performance Through Job Satisfaction on PVC Production at UD. Lucky Jaya Sidoarjo. Agora Journal. Vol. 8, No. 2
36) Luthans, Fred. 2014. Organization Behavior. New York: McGraw Hill International.
37) Mangkunegara, A.A. Anwar Prabu. (2017). Company Human Resources Management. Bandung: Youth Rosdakarya.
38) Mathis, Robert L and John H. Jackson, (2016). Human Resource Management. Book 1, Translated: Jimmy Sadeli and Bayu. Soldier Hi. Jakarta : Salemba Empat
39) Muliati, Lisdewi. (2021). The Effect of Time Management, Occupational Safety, and Occupational Health on the Performance of Employees of PT PLN Area Cikokol Construction Division (Case Study on Employees of Pt Pln Area Cikokol Construction Division). Dynamic Management Journal Vol. 5 No. 1. PP 38-52
40) Muluken Genetu Chanie, Erkihun Tadesse Amsalu, Gojjam Eshete Ewunetie. (2020). Assessment of time management practice and associated factors among primary hospitals employees in north Gondar, northwest Ethiopia. PLoS ONE Journal. Vol 15 (1): e0227989
41) Nisa, Desy Khoirun, Budi Santoso, M. Naely Azhad. (2018). The Influence of Organizational Culture and Organizational Citizenship Behavior (OCB) on the Performance of Tk Hospital Employees. III Baladhika Husada Jember. International Journal of Social Science and Business. Vol 2 (3), pp. 108-114
42) Pranata, Sang Putu Krisna Adhi, Putu Ngurah Suyatna Yasa, Ni Wayan Sitiari. (2020). The Effect of Organizational Citizenship Behavior (OCB) Towards Work Stress and Performance of Employees in Income Agency Regional City of Denpasar. Jagaditha Journal of Economics and Business. Vol 7 No 1. pp. 65-72
43) Rivai, Veithzal and Sagala. (2013). Human Resource Management for Companies from Theory to Practice. Jakarta: PT Raja Grafindo.
44) Robbins, P. Stephen & Judge, Timothy A. (2017). Organizational Behavior, Edition 13, Volume 1. Jakarta : Salemba Empat
45) Robbins, Stephen. (2015). Organizational behavior. Jakarta : Salemba Empat Publishers
46) Rosita, Tita. (2014). Dimensions of Time Management and Its Influence on the Effectiveness of Principals of Public Middle Schools in Bandung City, Dissertation. Open University Research Institute for Indonesian Studies Center.
47) Sahito, Zafarullah, Pertti Vaisanen. (2017). Effect of Time Management on the Job Satisfaction and Motivation of Teacher Educators: A Narrative Analysis. International Journal of Higher Education. Vol. 6 No. 2. ISSN 1927-6044 E-ISSN 1927-6052
48) Sahito, Zafarullah, Mumtaz Khawaja, Uzma Murad Panhwar, Abida Siddiqui, Humera Saeed. (2016). Teachers' Time Management and the Performance of Students: A Comparison of Government and Private Schools of Hyderabad, Sindh, Pakistan. World Journal of Education. Vol 6 (6) pp 42-50
49) Sahito, Zafarullah, Pertti Vaisanen. (2017). Effect of Time Management on the Job Satisfaction and Motivation of Teacher Educators: A Narrative Analysis. International Journal of Higher Education. Vol 6 No 2 Page 213-224
50) Saleem, Sharjeel and Saba Amin. (2013). The Impact of Organizational Support for Career Development and Supervisory Support on Employee Performance: An Emperical Study From Pakistani Academic Sector. European Journal of Business and Management. 5 (5), pp: 194-207.
51) Sani, Ahmad. (2013). Role of Procedural Justice, Organizational Commitment and Job Satisfaction on Job Performance: The Mediating Effects of Organizational Citizenship Behavior. International Journal of Business and Management, 8(15), pp:57-67.
52) Siregar, M. Arief Rahmadsa. (2019). The Influence of Work Culture and Working Hours on Employee Performance At PT. Latexindo Toba Perkasa Binjai. Essay. Management Study Program, Faculty of Economics and Business, University of Medan Area Medan
53) Suardi. (2020). The Effect of Job Satisfaction on Employee Performance. Journal of the Tower of Economics. Volume VI No. 1 ISSN : 2407-8565; E-ISSN: 2579-5295
54) Sugianingrat, Ida Ayu Putu Widani., Rini Widyawati, S., Alexandra de Jesus da Costa, C., Ximenes, M., Dos Reis Piedade, S., & Gede Sarmawa, W. (2019). The employee engagement and OCB as mediating on employee performance. International Journal of Productivity and Performance Management, 68(2), 319–339.
55) Sugiyono. (2017). Quantitative, Qualitative, and R&D Research Methods. Bandung : Alphabeta.
56) Sutrisno, E. (2017). Human Resource Management, Jakarta : Kencana.
57) Syardiansah, Abdul Latief, Muhammad Nur Daud, Windi1 Agung Suharyanto.(2020). The Effect of Job Satisfaction and Organizational Culture on Employee Performance of the Royal Hotel in East Aceh District. Budapest International Research and Critics Institute-Journal (BIRCI-Journal. Volume 3, No 2, May 2020, Page: 849-857 e-ISSN: 2615-3076(Online), p-ISSN: 2615-1715(Print).
58) Ula, Ilma Iftahul, Fendy Suhariadi. (2019). The Role of Time Management and Leader-Member Exchange on the Performance of Civil Servants. Journal of Theoretical and Applied Psychology. Vol. 9, No. 2, pp 135-147
59) Omar, Hussein. (2014). Research Methods for Business Thesis and Thesis. Jakarta: PT. Raja Grafindo Persada.
60) Wijaya, P. Y., & Suasih, N. N. R. (2020). The effect of knowledge management on competitive advantage and business performance: A study of silver craft SMEs. Entrepreneurial Business and Economics Review, 8(4), 105-121.
61) WIJAYA, P. Y., RAHYUDA, I. K., YASA, N., & SUKAATMADJA, I. (2019). Dilemma of innovation in silver craft SMEs in Gianyar Regency of Bali Province, Indonesia. Revista Espacios, 40(22).
62) WIJAYA, P. Y., HUTNALEONTINA, P. N., & ISMAYANTHI, T. I. T. (2019). SOCIAL CAPITAL EFFECTIVENESS TOWARD COMPETITIVE ADVANTAGE AND BUSINESS PERFORMANCE (CASE STUDY OF VILLAGE CREDIT INSTITUTIONS IN GIANYAR REGENCY, BALI, INDONESIA). Scientific Papers: Management, Economic Engineering in Agriculture & Rural Development, 19(3).
63) Yasa, I Komang Dwi, Made Astrama. (2018). The Effect of Compensation on Employee Performance Through Mediation of Job Satisfaction at UD. Father Jewelry Manufacturer in Gianyar. Journal of Management Forum. Vol 16 No. 1
64) Yaseen, Ayesha. (2013). Effect of Compensation Factors on Employee Satisfaction-A Study of Doctor's Dissatisfaction in Punjab. International Journal of Human Resource Studies, 3(1), pp:142-157.