JEFMS Journal

ABSTRACT:

The purpose of this study is to analyze how the influence of leadership, organizational identification, perceived organizational support and communication adequacy on readiness for change and commitment to change and also examine how the influence of readiness for change on commitment to change. This research uses a quantitative approach. The sample of this study are employees of commercial banks who have digitized their services. The sample of this study consisted of 345 respondents. The data itself is collected online and offline directly to the respondents in this study. Data analysis was carried out using SEM with the Lisrel . program the results show that leadership, perceived organizational support and communication adequacy are factors that can affect readiness for change, while organizational identification cannot affect readiness for change. The results also show that readiness for change, leadership and communication adequacy are factors that can affect commitment to change, while organizational identification and perceived organizational support have no effect on commitment to change.

KEYWORDS:

Bank, leadership, organizational identification, perceived organizational support communication adequacy, readiness for change, commitment to change

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