JEFMS Journal

ABSTRACT:

Early 2020 was marked by the outbreak of the Covid 19 pandemic throughout the world in general and Indonesia in particular. All parties work together to be able to cope with the Covid 19 pandemic outbreak. One of the institutions that has an important role in handling the Covid 19 pandemic is an institution engaged in the health sector, such as independent practice places for health workers, community health centers, clinics, hospitals, pharmacies, blood transfusion units, health laboratories, optics, service facilities. Medicine for legal purposes, and traditional health care facilities (PP No. 47/2016 Article 4). All health facilities are making every effort to be able to provide assistance to reduce the spread of the COVID-19 pandemic. The purpose of this study is to analyze and determine the impact of leadership, organizational citizenship behavioral and work environment on employee job satisfaction at Dr. Rawap Inap Clinic. M. Suherman, University of Muhammadiyah Jember. The study population was all employees of the Rawap Inap Clinic dr. M. SUherman Universitas Muhammadiyah Jember, amounting to 70 employees consisting of doctors, nurses and administrative staff as well as office boys. The number of samples in this study were 34 respondents who had filled out a questionnaire sent by google form. The data analysis method used is multiple linear regression analysis. The results showed that the work environment has an effect on employee job satisfaction. Leadership and organizational citizenship behavioral do not have a significant effect on employee satisfaction.

KEYWORDS:

Leadership; Organizational Citizenship Behavioral; Work Environment; Satisfaction

REFERENCES:

1) Angelina, A., & Subudi, M. (2014). Pengaruh Kompensasi Finansial Dan Gaya Kepemimpinan Terhadap Kepuasan Kerja Karyawan Dan Organizational Citizenship Behavior (Ocb) Pada Hotel Alit’S Beach Bali. E-Jurnal Manajemen Universitas Udayana, 3(4), 243085.

2) Anggitaningsih, R., & Handriyono, H. (2019). Effect Of Environmental Work Leadership Style Compensation On Employee Productivity Intervening As Employee Satisfaction In Business Unit Pt. Brantas Bipraya In Jakarta. International Journal of Scientific and Technology Research, 8(7), 182–189.

3) Ardianti, F. E., Qomariah, N., & Wibowo, Y. G. (2018). PENGARUH MOTIVASI KERJA, KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN (Studi Kasus Pada PT. Sumber Alam Santoso Pratama Karangsari Banyuwangi) EFFECT. Jurnal Sains Manajemen & Bisnis Indonesia, 8(1), 13–31.

4) Arianto, D. (2017). Pengaruh Kepuasan Kerja terhadap Kinerja Karyawan melalui Organizational Citizenship Behavior sebagai Variabel Intervening (Studi pada Staff PT Kepuh Kencana Arum Mojokerto. Jurnal Ilmu Manajemen, 5(3), 1–9.

5) Arifah, D. A., & Romadhon, C. (2015). PENGARUH KOMITMEN ORGANISASI, KOMITMEN PROFESIONAL DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA DENGAN MOTIVASI SEBAGAI VARIABEL INTERVENING. CBAM, 357–369.

6) Atmojo, M. (2012). The Influence of Transformational Leadership on Job Satisfaction, Organizational Commitment, and Employee Performance. International Research Journal of Business Studies, 5(2), 113–128. https://doi.org/10.21632/irjbs.5.2.113-128

7) Aydin, A., Sarier, Yi., & Uysal, Ş. (2013). The Effect of School Principals’ Leadership Styles on Teachers’ Organizational Commitment and Job Satisfaction. Journal Articles; Reports - Research, 13(2), 806–811. https://files.eric.ed.gov/fulltext/EJ1017309.pdf

8) Ayu, D., Palupi, P., Kristen, U., Mardanung, S., Cahjono, P., Endang, S., Universitas, S., & Surakarta, K. (2017). Effect of Leadership on the Job Satisfaction with Organizational Commitment and Trust in Leader as Mediators. Review of Integrative Business and Economics ResearchOnlineCDROM, 6(4), 2304–1013. https://search-proquest- com.tcsedsystem.idm.oclc.org/docview/1930766838/fulltextPDF/E12A074DD294E0EPQ/20?accountid=34120

9) Azhad, M. N., Anwar, & Qomariah, N. (2015). Manajemen Sumber Daya Manusia. Cahaya Ilmu.

10) Baihaqi, A. (2015). Pengaruh Kepemimpinan, Motivasi dan Religiusitas Terhadap Kepuasan Kerja Karyawan pada PT. Unza Vitalis Salatiga. Muqtasid: Jurnal Ekonomi dan Perbankan Syariah, 6(2), 43. https://doi.org/10.18326/muqtasid.v6i2.43- 64

11) Boamah, S. A., Spence Laschinger, H. K., Wong, C., & Clarke, S. (2018). Effect of transformational leadership on job satisfaction and patient safety outcomes. Nursing Outlook, 66(2), 180–189. https://doi.org/10.1016/j.outlook.2017.10.004

12) Brahmasari, I. A., & Suprayetno, A. (2008). Pengaruh Motivasi Kerja , Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan Kerja Karyawan serta Dampaknya pada Kinerja Perusahaan ( Studi kasus pada PT . Pei Hai International Wiratama Indonesia ). Jurnal Manajemen dan Kewirausahaan, 10(2), 124–135.

13) Brury, M. (2016). Pengaruh Kepemimpinan, Budaya Organisasi, Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Pegawai Pada Kantor SAR Sorong. Jurnal Riset Bisnis Dan Manajemen, 4(1), 1–16.

14) Bushra, F., Usman, A., & Naveed, A. (2011). Effect of Transformational Leadership on Employees ’ Job Satisfaction and Organizational Commitment in Banking Sector of Lahore ( Pakistan ). … Journal of Business & Social Science, 2(18), 261– 268. http://www.ijbssnet.com/journals/Vol_2_No_18_October_2011/31.pdf

15) Cerit, Y. (2009). The effects of servant leadership behaviours of school principals on teachers’ job satisfaction. Educational Management Administration and Leadership, 37(5), 600–623. https://doi.org/10.1177/1741143209339650

16) Chang, S. C., & Lee, M. S. (2007). A study on relationship among leadership, organizational culture, the operation of learning organization and employees’ job satisfaction. Learning Organization, 14(2), 155–185. https://doi.org/10.1108/09696470710727014

17) Davis, K. (2007). Perilaku Dalam Organisasi. Erlangga.

18) Davis, K., & Newstorm, J. W. (2008). Perilaku Dalam Organisasi. Erlangga.

19) Effendy, A., Qomariah, N., & Rozzaid, Y. (2017). Dampak kompensasi dan kepemimpinan terhadap kepuasan kerja karyawan impact of compensation and leadership on employee satisfaction. JSMBI ( Jurnal Sains Manajemen Dan Bisnis Indonesia ), 7(1), 44–57.

20) Fachreza, Musnadi, S., & Majid, M. S. A. (2014). Pengaruh Motivasi kerja, lingkungan kerja, dan budaya organisasi terhadap kinerja karyawan dan dampaknya pada kinerja Bank Aceh Syariah di Kota Banda Aceh. Jurnal Magister Manajemen, V(1), 42–56. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwiHnMrM7dvj AhWKpI8KHZ8FD2gQFjAAegQIAxAC&url=http%3A%2F%2Fjournal.umy.ac.id%2Findex.php%2Fbti%2Farticle%2Fdownloa d%2F2451%2F2431&usg=AOvVaw2eWz9IL0SzjcSKDquKhp8z

21) Farida, E. (2014). Telisik Manajemen Sumber Daya Manusia: Edisi 1. Mitra. Wacana Media.

22) Habba, D., Modding, B., Bima, M. J., & Bijang, J. (2017). The Effect of Leadership, Organisational Culture and Work Motivation on Job Satisfaction and Job Performance among Civil Servants in Maros District Technical Working Unit. IRA- International Journal of Management & Social Sciences (ISSN 2455-2267), 7(1), 52. https://doi.org/10.21013/jmss.v7.n1.p7

23) Handoko, H. (2010). Manajemen Personalia Sumber Daya Manusia. In BPFE UGM Persada (Edisi Ke 2).

24) Hasibuan, M. S. P. (2016). Manajemen Sumber Daya Manusia: Edisi Revisi. Bumi Aksara.

25) Hidayat, I. (2018). Pengaruh Lingkungan Kerja dan Kompensasi Terhadap Kepuasan Kerja di Departemen Spinning 5B PT Dhanarmas Concern Tahun 2016. Jurnal Manajemen dan Bisnis, 2(1), 1–11.

26) Https://databoks.katadata.co.id/datapublish/2017/10/12/berapa-jumlah-fasilitas-kesehatan-pelayanan-bpjs-kesehatan#. (2017). No Title.

27) https://www.google.com/search?q=(Https%3A%2F%2Fhealth.detik.com%2Fberita-detikhealth%2Fd-5233677%2Fupdate-corona-indonesia-29-oktober-tambah-3565-kasus-baru-tembus404048)%2C+2020).&oq=(Https%3A%2F%2Fhealth.detik.com%2Fberita-detikhealth%2Fd-5233677%2Fupd. (2020).

28) Kim, W. G., & Brymer, R. A. (2011). The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance. International Journal of Hospitality Management, 30(4), 1020–1026. https://doi.org/10.1016/j.ijhm.2011.03.008

29) Kosasih, A. (2018). Pengaruh Kepemimpinan Transformasional, Budaya Organisasi dan Motivasi Kerja Pegawai terhadap Kepuasan Kerja Pegawai serta Implikasinya pada Kinerja Pegawai PDAM di Propinsi Banten. Journal of Government and Civil Society, 1(2), 159. https://doi.org/10.31000/jgcs.v1i2.442

30) Lestari, E. R., & Ghaby, N. K. F. (2018). The Influence of Organizational Citizenship Behavior (OCB) on Employee’s Job Satisfaction and Performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri, 7(2), 116–123. https://doi.org/10.21776/ub.industria.2018.007.02.6

31) Lok, P., & Crawford, J. (2004). The effect of organisational culture and leadership style on job satisfaction and organisational commitment: A cross-national comparison. Journal of Management Development, 23(4), 321–338. https://doi.org/10.1108/02621710410529785

32) Loke, J. C. F. (2001). Leadership behaviours: effects on job satisfaction, productivity and organizational commitment. Journal of nursing management, 9(4), 191–204. http://www.embase.com/search/results?subaction=viewrecord&from=export&id=L33508235%5Cnhttp://sfx.library.uu .nl/utrecht?sid=EMBASE&issn=09660429&id=doi:&atitle=Leadership+behaviours:+effects+on+job+satisfaction,+produc tivity+and+organizational+commitment.&

33) Lukito, R. (2020). Pengaruh Organizational Citizenship Behaviour Terhadap kinerja karyawan melalui kepuasan kerja pada produksi PVC di UD. Untung Jaya Sidoarjo. Agora, 8(2).

34) Lumbanraja, P. (2009). Pengaruh Karakteristik Individu , Gaya Kepemimpinan dan Budaya Organisasi terhadap Kepuasan Kerja dan Komitmen Organisasi ( Studi pada Pemerintah Daerah di Provinsi Sumatera Utara ). Jurnal Aplikasi Manajemen |, 7(2). https://doi.org/10.1177/009430610503400649

35) Lumentut, M. D. ., & Dotulong, L. O. . (2015). Pengaruh Motivasi, Disiplin, dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. Bank SULUT Cabang Airmadidi. Jurnal EMBA, ISSN: 2303-1174, 3(1), 74–85.

36) Luthans, F. (2014). Organization Behavior. McGraw Hill International.

37) Madlock, P. E. (2008). The link between leadership style, communicator competence, and employee satisfaction. Journal of Business Communication, 45(1), 61–78. https://doi.org/10.1177/0021943607309351

38) Mangkunegara, A. A. P. (2010). Manajemen Sumber Daya Manusia, Cetakan Kedua. PT Remaja Rosdakarya.

39) Maryati, T., & Fernado, A. (2018). Peran Organizational Citizenship Behaviour (OCB) Dalam Memediasi Pengaruh Motivasi Intrinsik dan Kepuasan Kerja Terhadap Kinerja Karyawan pada PT.Cinemaxx Branch Lippo Plaza Yogyakarta. JBTI-: Jurnal Bisnis Teori dan Implementasi, 9(2), 158–173. https://doi.org/10.18196/bti.92107

40) Maslichah, N., & Hidayat, K. (2017). PENGARUH WORK-LIFE BALANCE DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN (Studi pada Perawat RS Lavalette Malang Tahun 2016). Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 49(1), 136362.

41) Mu’ah, M. (2002). Manajemen Sumber Daya Manusia. Grasindo.

42) Mujkić, A., Rahimić, Z., Šehić, D., & Jusić, J. (2014). TRANSFORMATIONAL LEADERSHIP AND EMPLOYEE SATISFACTION. Ekonom SKI VJESNIK, XXVII(2), 259–270.

43) Nirmalasari, L. (2014). Pengaruh Kepemimpinan Transformasional, Budaya Organisasi, Dan Kompensasi Terhadap Kepuasan Kerja Karyawan Pada PT Kautsar Utama Bandung. Bandung, SMART – Study & Management Research, XI, No. 1(2014), 14.

44) Nitisemito, A. S. (2014). Manajemen Personalia. Edisi Revisi. Ghalia Indonesia.

45) Nursaid, N., Qomariah, N., Abadi, S., Satoto, E. B., & Utomo. (2020). Improvement of Job Satisfaction Based on Work Motivation , Work Environment , Competence and Compensation for Hospital Employees-: Peningkatan Kepuasan Kerja Berdasarkan Motivasi Kerja , Lingkungan Kerja , Kompetensi dan Kompensasi untuk Karyawan Rumah Sa. Indonesian Journal of Law and Economics Review Vol 7 (2020):, 7(40), 1–11.

46) Nursaid, N., Qomariah, N., Sanosra, A., Satoto, E. B., & Utomo, A. W. (2020). Improvement of Job Satisfaction Based on Work Motivation, Work Environment, Competence and Compensation for Hospital Employees. Indonesian Journal Of Law and Economic Review, 1(1).

47) Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7(6), 387–397. https://doi.org/10.13106/jafeb.2020.vol7.no6.387

48) Paracha, M. U., Qamar, A., Mirza, A., Hassan, I., & Waqas, H. (2012). Inam-ul-Hassan, & Waqas, H.(2012). Impact of leadership style (transformational & transactional leadership) on employee performance & mediating role of job satisfaction: Study of private school (educator) in Pakistan. Global Journal of Management and Business Research, 12(4), 54–64.

49) Pioh, N. L., & Tawas, H. N. (2016). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Kepuasan Kerja dan Kinerja Pegawai (Studi Pada PNS Di Kantor Kecamatan Sonder Kabupaten Minahasa ). Jurnal EMBA, 4(2), 838–848.

50) Pribadi, T. (2018). PENGARUH LINGKUNGAN KERJA DAN MOTIVASI TERHADAP KEPUASAN KERJA KARYAWAN PT MATAHARI DEPARTEMENT STORE CABANG THAMRIN PLAZA MEDAN. Majalah Ilmiah Politeknik Mandiri Bina Prestasi, 1, 28–37.

51) Purnomo, H., & Cholil, M. (2010). Pengaruh Gaya Kepemimpinan Terhadap Kepuasan Kerja Berdasarkan Motivasi Kerja Pada Karyawan Administratif di Universitas Sebelas Maret Surakarta. Manajemen Sumber Daya Manusia, Vol. 4(No. 1), 27–35.

52) Qomariah, N., Diastuty Marchita, P., Susbiyani, A., & Sanosara, A. (2020). How to Increase Job Satisfaction of Bank Employees? IOSR Journal of Business and Management (IOSR-JBM), 22(7), 36–42. https://doi.org/10.9790/487X-2207083642

53) Ratnasari, N. P. I., & Dewi, A. S. K. (2014). Pengaruh Motivasi, Lingkungan Kerja Fisik Dan Kepemimpinan Terhadap Kepuasan Kerja Karyawan. E-Jurnal Manajemen Universitas Udayana, 3(7), 246091.

54) Riansari, T., Sudiro, A., & Rofiaty. (2012). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Kepuasan Kerja dan Kinerja Karyawan ( Studi Kasus PT Bank TabunganPensiunan Nasional , TbkCabang Malang ). Jurnal Aplikasi Manajemen, 10(4), 811–820.

55) Rivai, V. (2009). Manajemen Sumber Daya Manusia Untuk Perusahaan. Raja Grafindo Persada.

56) Riyanto, A., Hendriani, S., & Efni, Y. (2018). Pengaruh kepemimpinan dan budaya organisasi terhadap kepuasan kerja dan kinerja karyawan bagian produksi kelapa sawit pada pt. perkebunan nusantara v kebun sei galuh. X(4), 632–649.

57) Robbins, S. (2011). Perilaku Organisasi. Salemba Empat.

58) Robbins, S. P., & Coulter, M. (2010). Manajemen Edisi Kesepuluh. Erlangga.

59) Sedarmayanti. (2011). Manajemen Sumber Daya Manusia. Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil (Cetakan 5). PT. Refika Aditama.

60) Shibru, B. (2011). Effects of Transformational Leadership on Subordinate Job Satisfaction in Leather Companies in Ethiopia. Int.J.Buss.Mgt.Eco.Res, 2(5), 334–344.

61) Simamora, H. (2006). Manajemen Sumberdaya Manusia. Sekolah. Tinggi Ilmu Ekonomi YKPN.

62) Sitinjak, L. N. (2018). Pengaruh Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan (Studi pada Karyawan PT. Mitra Pinasthika Mustika Rent Tangerang Selatan). Jurnal Administrasi Bisnis (JAB), 60(2), 162–168.

63) Sudibya, I. G. A., & Utama, I. W. M. (2012). PEGAWAI DI LINGKUNGAN KANTOR DINAS PEKERJAAN UMUM. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 6(2), 173–184.

64) Susanti Gunawan, J., Datun Solang, P., & Kartika, W. (2013). Organizational Citizenship Behavior Yang Berpengaruh Pada Kinerja Karyawan Dan Kepuasan Konsumen Di Hotel Sheraton Surabaya. Jurnal Hospitality dan Manajemen Jasa, 1(2), 120–133. http://publication.petra.ac.id/index.php/manajemen-perhotelan/article/view/961

65) Triyanto, A. (2009). Organizational Citizenship Behavior ( OCB ) Dan Pengaruhnya Terhadap Keinginan Keluar dan Kepuasan Kerja Karyawan. Jurnal Management, 7(4), 1–13.

66) Voon, M. L., Lo, M. C., Ngui, K. S., & Ayob, N. B. (2011). The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia. International Journal of Business, Management and Social Sciences, 2(1), 24– 32. https://doi.org/10.1016/S0168-9002(98)01025-0

67) Wibowo, M., Musadieq, M. Al, & Nurtjahjono, G. E. (2014). Pengaruh Lingkungan Kerja Terhadap Kepuasan Kerja KAryawan. . . Jurnal Administrasi Bisnis (JAB), 16(1), 1. https://doi.org/10.24002/modus.v27i2.553

68) Wijayati, S. K., Fahleti, W. H., & Arianto, J. (2019). PENGARUH GAYA HIDUP, KONSEP DIRI, KELAS SOSIAL DAN HARGA TERHADAP KEPUTUSAN KONSUMEN BERKUNJUNG KE KEDAI KOPI (Studi Kasus Pada Kedai Kopi XYZ di Samarinda). Research Journal of Accounting and Business Management, 3(2), 255. https://doi.org/10.31293/rjabm.v3i2.4427

69) Wirda, F., & Azra, T. (2012). Pengaruh Gaya Kepemimpinan Situasional dan Motivasi Kerja terhadap Kepuasan Kerja karyawan Politeknik Negeri Padang. Polibisnis, 4(1), 24–33.

70) Yun, S., Cox, J., Sims Jr, H., & Salam, S. (2007). Leadership and teamwork: The effects of leadership and job satisfaction on team citizenship. International Journal of Leadership Studies, 2(3), 171–193